Wellbeing Services Co-ordinator: Client Support & Ops

Victim & Survivors Service; Belfast City District; Hybrid; GBP 30,000 - 31,000; Full time

Job summary

Victim & Survivors Service in Belfast is seeking a Health & Wellbeing Business Support Co-ordinator to help clients access VSS services and support efficient call handling, delivering a positive client experience.

Reporting to the Individual Needs Programme Officer, you will work as part of a small team, applying policy and office procedures, monitoring budgets, and ensuring accurate data handling within a busy environment.

Qualifications

• 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics.
• Minimum 2 years’ practical experience in managing complex client interactions and budgeting.
• Minimum 1 year’s practical experience of line management of staff.
• Proficient in the use of MS Office suite (Word, Excel and Access) in a business context.

Responsibilities

• Facilitate clients’ access to VSS services.
• Ensure efficient call handling and a positive client experience.
• Support budgeting and policy adherence within the team.
• Collaborate effectively within a team environment.

Skills

Client interactions

Budget monitoring

MS Office

Team leadership

Education

5 GCSEs incl English & Maths

Tools

MS Word

Excel

Access

Job description

Victim & Survivors Service in Belfast is seeking a Health & Wellbeing Business Support Co-ordinator to help clients access VSS services and support efficient call handling, delivering a positive client experience.

Reporting to the Individual Needs Programme Officer, you will work as part of a small team, applying policy and office procedures, monitoring budgets, and ensuring accurate data handling within a busy environment.