INPO/04/26 - Individual Needs Programme Officer

Victim & Survivors Service; Belfast; On-site; GBP 37,694 - 38,990; Full time

Job summary

Victim & Survivors Service in Belfast seeks an Individual Needs Programme Officer for a permanent role focusing on delivering high-quality client support. The candidate will manage client interactions, ensure access to services, and handle communications with clients. Essential criteria include a minimum of 5 GCSEs and 2 years' experience in support roles, with strong communication and empathy skills. The position offers a salary range of £37,694 - £38,990 per annum.

Qualifications

• Minimum of 2 years’ practical experience in providing support to clients with trauma and mental health needs.
• Experience in a line management role coordinating team activities.
• Ability to draft guidance on internal and external processes.

Responsibilities

• Deliver high-quality client support across VSS services.
• Ensure smooth access to services and handle client communications.
• Guide clients through their interaction with VSS and partner organizations.

Skills

Strong communication skills

Empathy

Team coordination

Stakeholder relationship management

Education

At least 5 GCSEs grade A-C including English Language and Maths

Job description

Individual Needs Programme Officer

Health and Wellbeing

INPO/04/26

Job Grade: Staff Officer (SO)

Permanent

Salary will be in the range £37,694 - £38,990 per annum

Closing date for applications: 17:00 on Monday 11th May 2026

Purpose of the role

The Individual Needs Programme Officer, reporting to the Health and Wellbeing Case Manager, plays a key role in delivering high‑quality client support across VSS services. This includes ensuring smooth access to services, handling calls efficiently, and guiding clients through their journey with VSS and partner organisations. The role is fast‑paced and client‑focused, involving regular and sustained engagement with a high volume of individuals. It requires empathy, strong communication skills, and a commitment to delivering excellent service in collaboration with internal teams and external partners.

Essential Criteria

1. At least 5 GCSEs grade A-C, including English Language and Maths (or equivalent).
2. A minimum of 2 years’ practical experience within the last 5 years in the following areas:
   • a) Working within a community, voluntary or statutory environment, providing face‑to‑face and/or telephone support to clients presenting with trauma, mental health or physical health needs.
   • b) Working effectively in a line management role, co‑ordinating the activities of a team.
   • c) Drafting guidance on processes and procedures to be followed by internal team members and/or external colleagues.
   • d) Developing strong working relationships with multiple stakeholders.
   • e) Creating reports and templates, providing regular updates, and using management information systems to support decision‑making.

The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.