Client Support & Access Officer (Health & Wellbeing)

Victim & Survivors Service; Belfast; On-site; GBP 37,694 - 38,990; Full time

Job summary

Victim & Survivors Service in Belfast seeks an Individual Needs Programme Officer for a permanent role focusing on delivering high-quality client support. The candidate will manage client interactions, ensure access to services, and handle communications with clients. Essential criteria include a minimum of 5 GCSEs and 2 years' experience in support roles, with strong communication and empathy skills. The position offers a salary range of £37,694 - £38,990 per annum.

Qualifications

• Minimum of 2 years’ practical experience in providing support to clients with trauma and mental health needs.
• Experience in a line management role coordinating team activities.
• Ability to draft guidance on internal and external processes.

Responsibilities

• Deliver high-quality client support across VSS services.
• Ensure smooth access to services and handle client communications.
• Guide clients through their interaction with VSS and partner organizations.

Skills

Strong communication skills

Empathy

Team coordination

Stakeholder relationship management

Education

At least 5 GCSEs grade A-C including English Language and Maths

Job description

Victim & Survivors Service in Belfast seeks an Individual Needs Programme Officer for a permanent role focusing on delivering high-quality client support. The candidate will manage client interactions, ensure access to services, and handle communications with clients. Essential criteria include a minimum of 5 GCSEs and 2 years' experience in support roles, with strong communication and empathy skills. The position offers a salary range of £37,694 - £38,990 per annum.