Wellbeing Services Administration Coordinator

Sutton Primary Care Networks; Sutton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sutton Primary Care Networks in Sutton, England, is seeking an organized administrator to provide support across the Mental Health Practitioner Service, Health & Wellbeing Coach Service and the Social Prescribing Service. You will log and triage patient referrals, contact patients, introduce services, and arrange initial consultations.

You will manage appointment calendars, send reminders, monitor DNAs, support service leads with reporting, and assist with meetings and community events as

Responsibilities

• Referral triage for each service.
• Booking in and carrying out introduction calls for referrals and sending back inappropriate referrals to referrers.
• Booking in the initial consultation for each patient with the appropriate service team member.
• Day to day management and oversight of appointment books, active patient load as well as waiting lists.
• Sending appointment reminder texts.
• Oversight of DNAs and focused work on improving the current rates for each service.
• Manage and oversight of complaints & learning events to ensure a reduction of issues especially around patient bookings.
• Last minute staff sickness appointment cancellations and communication.
• Ongoing admin support in the office for team members who travel between many different sites/practices such as letter printing and posting letters to patients.
• If capacity allows a. Supporting service audit completion b. Uploading compliments to teamnet c. Managing the H&W Teamnet page d. Supporting at all-staff meetings. e. Helping to organize/attend community events/sessions.
• Any other reasonable duties required by the Service Leads or Health & Wellbeing Manager in support of the services.

Job description

Sutton Primary Care Networks in Sutton, England, is seeking an organized administrator to provide support across the Mental Health Practitioner Service, Health & Wellbeing Coach Service and the Social Prescribing Service. You will log and triage patient referrals, contact patients, introduce services, and arrange initial consultations.

You will manage appointment calendars, send reminders, monitor DNAs, support service leads with reporting, and assist with meetings and community events as