Wellbeing Manager

LIS: The London Interdisciplinary School; London; Hybrid; GBP 41,000 - 56,000; Full time

Job summary

LIS seeks a Wellbeing Manager to lead student well-being provisions, providing critical support for mental health conditions. The role involves crisis management, partnership development with external services, and evolving the well-being service for both undergraduate and postgraduate students. Join a mission-led institution reforming higher education to meet today's challenges.

Benefits

30 days of paid leave annually

Monthly fitness contribution

Company-sponsored health plan post probation

Annual personal development contribution

Qualifications

• 5+ years in student support, counselling, mental health, or wellbeing.
• Experience managing caseload and supporting diverse students.
• Excellent communication and crisis management skills.

Responsibilities

• Lead student wellbeing provision and support.
• Manage partnerships with external mental health services.
• Design and implement crisis management protocols.

Skills

Crisis response

Interpersonal communication

Case management

Organisational skills

Job description

About LIS

The challenges humanity faces today are not distant concerns from dystopian novels or hypothetical scenarios in textbooks. They are real, pressing, and profoundly complex.

Unfortunately, the traditional higher education system has not evolved to address this reality. By operating in disciplinary silos, it leaves graduates ill-equipped to navigate and address the interwoven challenges of the 21st century.

At The London Interdisciplinary School (LIS), we're rethinking higher education from the ground up. We equip students with an interdisciplinary toolkit designed to confront the intricate problems shaping our world—problems that don't adhere to neat academic boundaries.

With a world-class faculty, five pioneering cohorts, and partnerships with global organisations, LIS is more than a university. It's a movement. A place where bold thinkers can learn how to shape the world, not just fit in.

As the first UK educational institution in 50 years to be granted full degree-awarding powers since inception, we are redefining what higher education can be. From our innovative Bachelor's, Master's and MBA to our professional development programmes, LIS represents a ground-breaking approach to education designed for those ready to tackle the complexity of tomorrow, today.

The Role

As Wellbeing Manager, you will lead the delivery of our student wellbeing provision. This includes holding a caseload of students and providing tailored support, both for those with diagnosed mental health conditions and those facing undiagnosed or emerging difficulties. You will lead on early intervention, manage crisis responses, and coordinate with external services, while ensuring students are safely supported throughout their academic journey.

You'll have the opportunity to shape and evolve the wellbeing service, working closely with academic, operational, and safeguarding colleagues to ensure it remains fit for purpose acting as the institution's expert.

Key Responsibilities

• Act as the main point of contact for student wellbeing and mental health support at LIS
• Hold a caseload of students, providing one to one interventions for those with both diagnosed and undiagnosed mental health conditions
• Deliver and manage early intervention strategies to support students before issues escalate
• Lead the design and implementation of crisis management protocols, ensuring effective and compassionate responses
• Manage partnerships with external mental health services, including NHS, counselling providers, and safeguarding networks
• Design and run group interventions, peer-led initiatives, and proactive wellbeing events
• Monitor wellbeing trends and advise on evolving needs across undergraduate and postgraduate cohorts
• Deliver wellbeing training to academic and operational staff
• Ensure that student support services align with relevant legislation, ethical practice, and sector guidance
• Support the Student Voice Committee as a staff representative
• Represent wellbeing services in the bursary panel and Extenuating Circumstances Panel
• Co-lead the academic tutoring framework to ensure seamless integration between academic and pastoral support
• Lead wellbeing related projects, including service development, digital tools, and evaluation metrics
• Serve as Deputy Designated Safeguarding Officer (DDSL), supporting the institution's safeguarding responsibilities
• Collaborate on staff safeguarding training and refresher modules
• Support policy development and review alongside the SSM and COO
• Manage the LIS wellbeing service, including operations, student engagement, and service evaluation
• Collaborate with other teams on student support frameworks, hardship cases, and inclusion initiatives
• Contribute to wider structural reviews and service planning to keep LIS agile and responsive
• Actively participate in relevant professional networks (e.g. UMHAN) and stay abreast of sector developments
• Deputise for the Student Success Manager
  
  

Requirements

About You

We're looking for someone with the clinical and interpersonal confidence to work with a diverse student population and the adaptability to grow and evolve the service over time.

You will bring:

• Substantial experience (5 years +) in a student support, counselling, mental health, or wellbeing-focused role
• Enjoy being a leader and influencer
• Proven ability to support students with diagnosed and undiagnosed mental health conditions, including conducting assessments and risk management
• Broader understanding of support for students with disabilities and health conditions
• Experience managing a student caseload and overseeing safeguarding concerns
• Excellent case management, crisis response, and interpersonal communication skills
• Experience working in a higher education or similar settings, ideally across both undergraduate and postgraduate levels
• Confidence working in a dynamic and evolving environment with a student body that may present emerging or complex needs
• Strong organisational, administrative, and project leadership skills
  
  

Benefits

• Salary - £41k - £56k
• Hybrid working with at least 3 days a week on campus, with flexibility for occasional 5 days a week in campus and occasional evening commitments
• 30 days of paid leave annually (plus bank holidays)
• Monthly fitness contribution and, on successful completion of your probationary period, company-sponsored health plan
• Annual personal development contribution for external training/coaching
• The opportunity to join a mission-led, fast-growing organisation that is changing higher education