Wellbeing Lead

St Mary's Care Homes; Croxdale; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career development

Job summary

Bowburn Manor is seeking a Care Home Administrator to join our founding team in Bowburn, Durham. You will welcome visitors, manage resident accounts, payroll records and ensure accurate financial reporting as the home prepares to open, with systems and processes set from day one.

Reporting to the management team, you will coordinate payroll, maintain compliant records, and support a welcoming culture while helping deliver exceptional resident experiences and smooth day-to-day operations at

Qualifications

• Administrative, office management or reception experience.
• Excellent organisational skills and attention to detail.
• Strong Microsoft Office skills.
• Experience of Cool Care would be advantageous
• Professional communication skills.
• Ability to manage multiple priorities effectively.
• A positive and proactive approach.
• A genuine desire to make a difference in people’s lives.

Responsibilities

• Be the Face of Bowburn Manor: Welcome visitors, residents, families and professionals with warmth, professionalism and confidence.
• Support the Day-to-Day Running of the Home: Provide administrative support that helps the entire home operate efficiently.
• Manage Financial Administration: Maintain resident accounts, invoicing information, financial records and reporting systems accurately.
• Coordinate Payroll and Personnel Records: Support payroll processes and maintain accurate staffing records and documentation.
• Maintain Compliance and Records: Ensure resident and staff files are organised, secure and maintained in accordance with company policies and regulations, to also include the onboarding of all new colleagues.
• Support Communication Across the Home: Manage enquiries, correspondence, information requests in a professional and timely manner and support with showing and marketing the home.
• Contribute to Home Culture: Help create a positive atmosphere where residents, relatives and colleagues feel welcomed, respected and supported.

Skills

Administrative experience

Office management

Reception experience

Professional communication

Attention to detail

Multiple priorities

Positive attitude

Genuine desire to make a difference

Tools

Microsoft Office

Job description

Bowburn Manor

Care Home Administrator

Every Exceptional Care Home, Has Someone Keeping It All Together. This Could Be You.

Location: Bowburn Manor, Durham

Hours: Full Time

Contract: Permanent

Salary: Competitive

The Role That Connects Everything

Bowburn Manor is an exciting new luxury care home opening in Bowburn, Durham, and we're looking for a talented and compassionate Care Home Administrator to join our founding team.

As part of the St Mary's Care Group, we are committed to creating an environment where residents receive exceptional care, families feel supported, and colleagues thrive.

Behind every successful care home is someone ensuring everything runs smoothly.

Someone who welcomes every visitor with a smile.

Someone who keeps information accurate, payroll on track, records organised and communication flowing.

Someone who helps transform a beautiful building into a thriving community.

That someone could be you.

Your Opportunity

Joining Bowburn Manor before we open gives you the rare chance to help shape how the home operates from the very beginning.

You'll work alongside the management team to establish systems, processes and ways of working that support both exceptional care and an outstanding resident experience.

This is an opportunity to become a trusted and valued member of a brand-new team and leave your mark on a home that will serve the community for years to come.

What You'll Do

Be the Face of Bowburn Manor

Welcome visitors, residents, families and professionals with warmth, professionalism and confidence.

Support the Day-to-Day Running of the Home

Provide administrative support that helps the entire home operate efficiently.

Manage Financial Administration

Maintain resident accounts, invoicing information, financial records and reporting systems accurately.

Coordinate Payroll and Personnel Records

Support payroll processes and maintain accurate staffing records and documentation.

Maintain Compliance and Records

Ensure resident and staff files are organised, secure and maintained in accordance with company policies and regulations, to also include the onboarding of all new colleagues.

Support Communication Across the Home

Manage enquiries, correspondence, information requests in a professional and timely manner and support with showing and marketing the home.

Contribute to Home Culture

Help create a positive atmosphere where residents, relatives and colleagues feel welcomed, respected and supported.

What We're Looking For

• Administrative, office management or reception experience.
• Excellent organisational skills and attention to detail.
• Strong Microsoft Office skills.
• Experience of Cool Care would be advantageous
• Professional communication skills.
• Ability to manage multiple priorities effectively.
• A positive and proactive approach.
• A genuine desire to make a difference in people's lives.

Experience within social care, healthcare or hospitality environments would be beneficial, but we welcome applicants from a range of professional backgrounds.

Why Join Bowburn Manor?

• Be part of a brand-new luxury care home.
• Help build a positive and welcoming culture from day one.
• Work with an experienced and supportive leadership team.
• Ongoing training and career development.
• Competitive salary and benefits.
• Opportunities to grow within St Mary's Care Group.

Join Our Journey

This is more than an administration role.

It's an opportunity to be part of a home's story from the very beginning, support people through important moments in their lives, and make a meaningful difference every day.