Care Home Administrator

St Mary's Care Homes; North East; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bowburn Manor, a new luxury care home in Bowburn, Durham, is seeking a confident Care Home Administrator to join the founding team. You will coordinate administrative tasks, payroll, resident accounts and records to ensure smooth operation from day one.

Working with the management team, you’ll establish systems, processes and compliance frameworks that support exceptional care and a welcoming resident experience for families and staff alike.

Qualifications

• Administrative, office management or reception experience.
• Excellent organisational skills and attention to detail.
• Strong Microsoft Office skills.
• Experience of Cool Care would be advantageous
• Professional communication skills.
• Ability to manage multiple priorities effectively.
• A genuine desire to make a difference in people's lives.
• Experience within social care, healthcare or hospitality environments would be beneficial.

Responsibilities

• Be the face of Bowburn Manor, welcoming visitors with warmth and professionalism.
• Provide administrative support to help the home operate efficiently.
• Maintain resident accounts, invoicing information and financial records.
• Coordinate payroll and staffing records and documentation.
• Ensure resident and staff files are organised and compliant with policies and regulations.
• Support communications across the home and assist with showing and marketing the home.
• Help create a positive culture where residents, families and colleagues feel supported.

Skills

Administrative

Office management

Microsoft Office

Tools

CoolCare

Job description

Bowburn Manor

Care Home Administrator

Every Exceptional Care Home, Has Someone Keeping It All Together. This Could Be You.

Location: Bowburn Manor, Durham
Hours: Full Time
Contract: Permanent
Salary: Competitive

The Role That Connects Everything

Bowburn Manor is an exciting new luxury care home opening in Bowburn, Durham, and we're looking for a talented and compassionate Care Home Administrator to join our founding team.

As part of the St Mary's Care Group, we are committed to creating an environment where residents receive exceptional care, families feel supported, and colleagues thrive.

Behind every successful care home is someone ensuring everything runs smoothly.

Someone who welcomes every visitor with a smile.

Someone who keeps information accurate, payroll on track, records organised and communication flowing.

Someone who helps transform a beautiful building into a thriving community.

That someone could be you.

Your Opportunity

Joining Bowburn Manor before we open gives you the rare chance to help shape how the home operates from the very beginning.

You'll work alongside the management team to establish systems, processes and ways of working that support both exceptional care and an outstanding resident experience.

This is an opportunity to become a trusted and valued member of a brand-new team and leave your mark on a home that will serve the community for years to come.

What You'll Do

Be the Face of Bowburn Manor

Welcome visitors, residents, families and professionals with warmth, professionalism and confidence.

Support the Day-to-Day Running of the Home

Provide administrative support that helps the entire home operate efficiently.

Manage Financial Administration

Maintain resident accounts, invoicing information, financial records and reporting systems accurately.

Coordinate Payroll and Personnel Records

Support payroll processes and maintain accurate staffing records and documentation.

Maintain Compliance and Records

Ensure resident and staff files are organised, secure and maintained in accordance with company policies and regulations, to also include the onboarding of all new colleagues.

Support Communication Across the Home

Manage enquiries, correspondence, information requests in a professional and timely manner and support with showing and marketing the home.

Contribute to Home Culture

Help create a positive atmosphere where residents, relatives and colleagues feel welcomed, respected and supported.

What We're Looking For

• Administrative, office management or reception experience.

• Excellent organisational skills and attention to detail.

• Strong Microsoft Office skills.

• Experience of Cool Care would be advantageous

• Professional communication skills.

• Ability to manage multiple priorities effectively.

• A positive and proactive approach.

• A genuine desire to make a difference in people's lives.

Experience within social care, healthcare or hospitality environments would be beneficial, but we welcome applicants from a range of professional backgrounds.

Why Join Bowburn Manor?

• Be part of a brand-new luxury care home.

• Help build a positive and welcoming culture from day one.

• Work with an experienced and supportive leadership team.

• Ongoing training and career development.

• Competitive salary and benefits.

• Opportunities to grow within St Mary's Care Group.

Join Our Journey

This is more than an administration role.

It's an opportunity to be part of a home's story from the very beginning, support people through important moments in their lives, and make a meaningful difference every day.

If you're ready to bring organisation, compassion and professionalism to a role that truly matters, we'd love to hear from you.

INDSMCS