Wellbeing Facilitator

VONNE (Voluntary Organisations' Network North East); Gateshead; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Auto enrolment pension

Employee Assistance Programme

Subsidised eye tests

Subsidised flu vaccinations

Job summary

Carers Federation Ltd. in Gateshead is seeking a Part-time Project Support to back our Caregivers Connected Gateshead service. You will help unpaid caregivers access tailored support, information, and signposting across face-to-face and remote channels.

The role emphasizes safeguarding, group facilitation, and collaboration with local partners to improve caregiver outcomes. A DBS check and references are required.

Qualifications

• Experience of working with unpaid caregivers.
• NVQ Level 2 in Health and Social Care or equivalent, and/or caregiver support experience.

Responsibilities

• Support and empower unpaid caregivers, including parent caregivers.
• Provide information via face-to-face, telephone, and other channels.
• Facilitate and run caregivers’ groups across Gateshead.
• Complete MOSAIC and light-touch assessments and monitoring.
• Signpost to community services, respite and other agencies.
• Support transitions into adult services, education, employment or training.
• Attend safeguarding meetings and adhere to safeguarding policies.
• Collaborate with GP practices, Health & Social Care, and community partners.
• Manage caseloads and contribute to service planning.
• Maintain accurate records and ensure proper documentation.
• Travel around Gateshead and access to own vehicle.

Skills

Excellent listening

Communication skills

Engage diverse caregivers

Resilient

Workload management

Team player

Microsoft Office

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

• Travel/commute around Gateshead

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Tuesday, October 13, 2026 - 00:00

Based: Gateshead

Salary: £18,809 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Project Support

Job Description

This is an exciting opportunity to join our Caregivers Connected Gateshead service and play a key role in shaping a bespoke and engaging service that supports and positively impacts caregivers.

To support unpaid caregivers to identify and deliver appropriate support mechanisms to meet the identified needs of the individual or family through internal or external support, organisations and statutory agencies.

The Successful Applicants Will

• Support and empower unpaid caregivers, including parent caregivers, to build confidence and resilience
• Provide support and information via face-to-face, telephone, and other channels
• Facilitate and run caregivers’ groups across Gateshead
• Complete statutory caregivers’ assessments (MOSAIC), light-touch assessments and monitoring requirements (training will be provided)
• Provide condition‑specific information and signpost caregivers to community services, respite, and other agencies
• Support young adult and adult caregivers with transitions into adult services, education, employment, or training
• Attend safeguarding meetings and adhere to local and national adult and child safeguarding policies
• Work with external stakeholders across Gateshead, including GP practices, Health & Social Care, and community partners
• Manage caseloads and contribute to service planning through team meetings
• Maintain accurate records, database entries, correspondence, and facilitate feedback from assessments and closed cases
• Make use of supervision, training, and peer support
• Travel/commute around Gateshead
• Access to own vehicle (Essential)

Desirable Criteria

• Experience of using MOSAIC
• NVQ Level 2 in Health and Social Care (full or part qualified) and/or 1–2 years’ Caregivers support service experience

We are looking for an ideal candidate with the following skills:

• Excellent listening and communication skills
• Ability to engage non-judgmentally with caregivers from diverse backgrounds, cultures, ethnicities, ages, and abilities
• Resilient and confident in handling challenging or distressing situations
• Able to manage own workload effectively
• Collaboratively work within a team
• Competent with Microsoft Office application

About Us

Carers Federation Ltd is a national charity and company limited by guarantee established in 1992. Our aim is to empower and support unpaid carers, the people for whom they care for and the wider community. The charity is managed by a Board of Trustees elected by our membership.

Benefits

• Auto enrolment pension scheme
• Private and confidential EAP programme
• Subsidised Eye Tests
• Subsidised Seasonal Flu Vaccinations

Application And Checks

This post is subject to an enhanced DBS check (paid by us), satisfactory medical and 2 references.

Closing Date for applications: Tuesday 13th October 2026

Interview dates: Wednesday 21st October 2026 and Friday 24th October 2026

If you require any assistance, please e-mail [e-mail]

We welcome diversity and encourage applicants from all backgrounds to apply.

We also welcome an informal discussion about the roles – please contact:

Sarah Purvis, Operations Manager [e-mail]