Welfare Benefits Caseworker – Real Impact

BVSC EDI Group; Coventry; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Central England Law Centre in Coventry is seeking a Caseworker to provide high-quality welfare benefits advice, manage cases, and represent clients through First-tier social security appeals. You will work within CELC’s multidisciplinary team to help clients access entitlements, challenge decisions, and reduce financial hardship, with involvement in project-based initiatives.

You will contribute to policy and practice improvements while collaborating with partners and communities, ensuring

Qualifications

• Strong understanding of welfare benefits systems and related legislation.
• Experience providing welfare benefits advice and casework, with success in challenging decisions.
• Excellent interpersonal skills and commitment to delivering high-quality and empathetic client service.
• Able to work collaboratively with teams and stakeholders to support clients effectively.
• Organised, proactive and capable of managing their own caseload efficiently.

Responsibilities

• Provide in-depth welfare benefits advice and manage cases from start to finish through face-to-face appointments, phone calls, and home visits when needed.
• Prepare appeal papers, gather medical and financial evidence, and represent clients at First-tier Social Security Appeal Tribunals. Identify when a decision should be appealed to the Upper Tribunal.
• Help clients resolve benefit problems early through casework and dedicated projects—focusing on issues like the benefit cap, sanctions, bedroom tax, deductions, and right-to-reside rules.
• Maintain high standards of case management, recording and client care in accordance with CELC’s quality requirements, Lexcel and Legal Aid Agency requirements.
• To support colleagues within the welfare benefits team and the wider organisation.
• Provide training and support to frontline staff and stakeholders on key welfare benefits policy and its implementation.
• Prepare and present policy briefs, reports, and position papers to influence decision-making.
• Attend and actively participate in key forums and networks in support of the policy objectives.
• Build and maintain relationships with government agencies, voluntary sector partners and community groups.
• Review colleagues' files and carry out internal quality audits to make sure work meets Lexcel standards.
• Help less experienced advisers with technical questions, case planning, and difficult appeals.
• Draft applications for permission to appeal to the Upper Tribunal, and spot cases that may need judicial review.
• Help assess new enquiries and decide how cases are shared out across the team.
• Help track project targets and report case outcomes to funders.

Skills

Welfare benefits

Interpersonal skills

Team collaboration

Caseload management

Job description

Central England Law Centre in Coventry is seeking a Caseworker to provide high-quality welfare benefits advice, manage cases, and represent clients through First-tier social security appeals. You will work within CELC’s multidisciplinary team to help clients access entitlements, challenge decisions, and reduce financial hardship, with involvement in project-based initiatives.

You will contribute to policy and practice improvements while collaborating with partners and communities, ensuring