Community Welfare Benefits Adviser - 12-Month Role

NFP People; Leicester Forest East; On-site; GBP 24,000 - 29,000; Full time

Job summary

Not For Profit People in Leicester is seeking a Welfare Benefits Adviser to help local residents maximise income and navigate the welfare system. You will deliver person-centred advice through face-to-face appointments, telephone, email and video support, ensuring clear and sensitive guidance tailored to each client’s circumstances.

The role requires 2 years’ experience in welfare/benefits advice, strong communication skills and the ability to manage competing priorities, with a commitment to

Qualifications

• Welfare/benefits advice experience in a paid or voluntary capacity.
• Face-to-face welfare benefits advice experience.
• Ability to work independently and manage priorities.
• Commitment to confidentiality and non-judgemental approach.
• Good IT skills with Word/Excel and case management systems.
• Strong communication and problem-solving abilities.
• GCSE English and Maths achieved.

Responsibilities

• Carrying out welfare benefits checks to maximise income.
• Supporting clients with new benefit claims and renewals.
• Following up on cases and advising on reconsiderations or appeals.
• Accepting referrals from partner organisations and external agencies.
• Identifying wider issues and signposting to specialist services.
• Maintaining accurate case records and contributing to reporting.
• Managing workload and keeping up to date with legislation changes.

Skills

Communication skills

Problem solving

Confidentiality

Independence

IT skills

Organisational skills

Time management

Relationship building

Education

GCSE English and Maths

Tools

Microsoft Word

Excel

Electronic case management systems

Job description

Not For Profit People in Leicester is seeking a Welfare Benefits Adviser to help local residents maximise income and navigate the welfare system. You will deliver person-centred advice through face-to-face appointments, telephone, email and video support, ensuring clear and sensitive guidance tailored to each client’s circumstances.

The role requires 2 years’ experience in welfare/benefits advice, strong communication skills and the ability to manage competing priorities, with a commitment to