Cancer Welfare Benefits Advisor

Citizens Advice BANES; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Job summary

Citizens Advice BANES provides welfare benefits and related advice to patients and carers referred by health staff. The role emphasises sensitive interviewing, information interpretation, and guiding clients toward options while coordinating with welfare, debt, housing, and link work services.

You will maintain detailed case records, support equality and diversity goals, and ensure quality standards are met in an audited environment. Training and continuous professional development are expected.

Qualifications

• At least 6 months’ experience of providing welfare benefits advice in an advice setting.
• Up-to-date understanding of equality and diversity and its application to advice.
• Ability to interview clients with sensitive listening and questioning to uncover root issues.
• Ability to research, analyse and interpret complex information for clear reports.

Responsibilities

• Interview clients to understand problems and empower them to set priorities.
• Use the Citizens Advice Adviser Net to find, interpret and convey information.
• Research options and implications so clients can make informed decisions.
• Draft letters, make calls, and negotiate with third parties as needed.
• Refer clients to welfare, debt, housing and link work services as appropriate.
• Maintain accurate case records for continuity and reporting.

Skills

Welfare Benefits

Advice & Guidance

Equalities & Diversity

Client Interviewing

Research & Analysis

IT Systems

Teamwork

Communication

Record Keeping

Policy Liaison

Job description

Citizens Advice BANES provides welfare benefits and related advice to patients and carers referred by health staff. The role emphasises sensitive interviewing, information interpretation, and guiding clients toward options while coordinating with welfare, debt, housing, and link work services.

You will maintain detailed case records, support equality and diversity goals, and ensure quality standards are met in an audited environment. Training and continuous professional development are expected.