Welfare Benefits Administrator

New Start, Housing and Social Care Provider; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary £26,227.08 per annum

22 days annual leave + Bank Holidays

Development opportunities up to Level

Medicash enrollment after probation

Job summary

New Start, Housing and Social Care Provider in Liverpool is seeking a Welfare Benefits Administrator to join the Welfare Benefits Team on a permanent full-time basis (37.5 hours). You will maximise benefit income for residents, liaise with DWP and local councils, and support housing and welfare benefit applications.

The role requires A-levels and GCSE English/Maths, proficiency in MS Office, and a compassionate, independent worker who can handle sensitive cases. DBS checks apply.

Qualifications

• A-levels with GCSE English and Maths grade C or above.
• Awareness of UK welfare benefits provision.
• Ability to use Microsoft Office; assessed at interview.
• Ability to accurately record information in residents' files.
• Empathetic, non-judgemental support for people with mental health challenges, trauma, substance abuse.

Responsibilities

• Maximise residents' income by providing advice and practical assistance for benefits.
• Assist residents to complete applications for welfare and housing benefits.
• Provide ongoing support to ensure welfare and housing benefit claims are maintained.
• Work as part of a team to offer quality accommodation and support in a safe environment.

Skills

A-levels

GCSE English/Maths

MS Office

Empathy

Independent worker

Education

A-levels

GCSE English & Maths C+

Tools

Microsoft Office

Job description

• Location: Liverpool, Merseyside, United Kingdom

We have a fantastic position available for a Welfare Benefits Administrator in which you will work with a highly motivated team providing benefit maximisation support to vulnerable people based in the Liverpool and Sefton area.

You will join us in New Start's head office, based in L13, on a Permanent Contract working full time, 37.5 hours In return, you will receive a competitive salary of £26,227.08 per annum.

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, and young people. You will be based within the Welfare Benefits Team, working across all New Start's services to provide first contact support around welfare benefits, liaising on behalf of residents with the DWP and local council.

What we have to offer:

• Competitive salary of £26,227.08
• 22 days annual leave (rising to 30 days) + Bank Holidays
• Learning and development opportunities up to and including Level 5
• Complimentary Medicash enrollment after probation

Key duties as our Welfare Benefits Administrator will be to:

• To maximise the income of service users, providing advice and practical assistance to support individuals pursuing claims for benefits.
• To assist New Start residents to complete applications for all relevant welfare benefits and housing benefit.
• To provide ongoing support to ensure housing benefit claims and welfare benefit claims are maintained.
• To work as part of a team providing quality accommodation and support services for vulnerable adults and young people within a safe and secure environment.

What we’re looking for in our ideal Welfare Benefits Administrator:

• You will have A-level standard qualifications, with GCSE in English and Maths grade C or above.
• An awareness around the benefit provision currently available to UK residents.
• We require an ability to use Microsoft office and we will undertake an assessment at interview stage.
• Ability to accurately record information within resident's files.
• We are looking for a highly empathetic individual who will be able to support people with mental health challenges, trauma, substance abuse and a range of other issues, in a non-judgemental manner.
• A full UK driving licence and access to your own vehicle is essential.
• An ability to work without supervision.

This post is subject to enhanced DBS criminal record disclosure.