Welfare Benefits Administrator

New Start; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

24 days leave incl. bank holidays

Learning and development up to Level 4

Medicash enrollment after probation

Job summary

New Start is seeking a Welfare Benefits Administrator in Liverpool to join our Welfare Benefits Team. This full-time, permanent role supports residents by maximising income through welfare and housing benefit claims, liaising with the DWP and local council.

You will work 37.5 hours per week in our head office and contribute to providing safe, supportive accommodation for vulnerable adults, families and young people. The role offers a competitive salary and development opportunities.

Qualifications

• A-levels and GCSE English/Maths (C or above) required.
• Empathy and ability to support people with mental health challenges, trauma, etc.
• Proficiency with Microsoft Office and ability to complete assessments at interview.
• Ability to accurately record information in residents' files.
• Full UK driving licence and access to own vehicle essential.
• Graduate degree desirable.
• Ability to work without supervision.

Responsibilities

• Maximise residents' income by advising and assisting with welfare benefit claims.
• Assist residents to complete applications for welfare benefits and housing benefit.
• Provide ongoing support to maintain housing and welfare benefit claims.
• Work as part of a team to provide quality accommodation and support in a safe environment.

Skills

Empathy

Record-keeping

Customer service

Education

A-levels

GCSE English and Maths (C or above)

Graduate degree (desirable)

Tools

Microsoft Office

Job description

We have a fantastic position available for a Welfare Benefits Administrator in which you will work with a highly motivated team providing benefit maximisation support to vulnerable people based in the Liverpool and Sefton area.

You will join us in New Start’s head office, based in L13, on a Permanent Contract working full time, 37.5 hours. In return, you will receive a competitive salary of £26,227.08 per annum.

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, and young people. You will be based within the Welfare Benefits Team, working across all New Start’s services to provide first contact support around welfare benefits, liaising on behalf of residents with the DWP and local council.

What we have to offer:

• Competitive salary of £26,227.08
• 22 days annual leave (rising to 30 days) + Bank Holidays
• Learning and development opportunities up to and including Level 4
• Complimentary Medicash enrollment after probation

Key duties as our Welfare Benefits Administrator will be to:

• To maximise the income of service users, providing advice and practical assistance to support individuals pursuing claims for benefits.
• To assist New Start residents to complete applications for all relevant welfare benefits and housing benefit.
• To provide ongoing support to ensure housing benefit claims and welfare benefit claims are maintained.
• To work as part of a team providing quality accommodation and support services for vulnerable adults and young people within a safe and secure environment.

What we’re looking for in our ideal Welfare Benefits Administrator:

• You will have A-level standard qualifications, with GCSE in English and Maths grade C or above.
• An awareness around the benefit provision currently available to UK residents.
• We require an ability to use Microsoft office and we will undertake an assessment at interview stage.
• Ability to accurately record information within resident’s files.
• We are looking for a highly empathetic individual who will be able to support people with mental health challenges, trauma, substance abuse and a range of other issues, in a non-judgemental manner.
• A full UK driving licence and access to your own vehicle is essential.
• A graduate degree is desirable.
• An ability to work without supervision.

This post is subject to enhanced DBS criminal record disclosure.