Welcome Team Executive

Global Payments; Greater London; Híbrido; GBP 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus eligibility

Equity awards

Wellness Week with extra paid day off

Resumo da oferta

Global Payments is seeking a Welcome Team Executive to join our sales organization in London. You will guide new customers through onboarding, ensuring accounts are live and functional, while delivering technical support and resolving system questions.

You will also identify upsell opportunities and keep meticulous CRM records, supporting the team to meet sales and customer-satisfaction goals. This role suits a proactive communicator with the ability to thrive in a fast-paced environment, driven

Qualificações

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

Responsabilidades

• Contact newly signed-up customers to guide them through onboarding and ensure live accounts.
• Provide technical support and assistance to customers about our systems.
• Identify opportunities to upsell or cross-sell products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

Conhecimentos

Technical aptitude

Communication skills

Fast-paced environment

Self-motivated

Ferramentas

CRM software

Descrição da oferta de emprego

Make your mark at one of the biggest names in payments. We're looking for Welcome Team Executive to join our ever evolving sales team and help shape the future of global commerce.

What you'll own

• Contact newly signed-up customers to guide them through the onboarding process and ensure their accounts are live and operational.
• Provide technical support and assistance to customers, addressing any questions or concerns they may have about our systems.
• Proactively identify opportunities to upsell or cross-sell additional products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

What you'll bring

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

It's a bonus if you have

• Previous experience in a customer-facing or account management role is a plus.
• Customer-focused experience with a passion for delivering exceptional service.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Explore the benefits we offer to Globalpayers in the United Kingdom

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

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