Welcome Team Executive

Global Payments Inc.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Global Payments Inc. is seeking a Welcome Team Executive to join our growing sales team. You’ll guide newly signed-up customers through onboarding, ensuring their accounts are live and fully operational.

You’ll provide technical support, address questions about our systems, and proactively identify opportunities to upsell or cross-sell products to existing customers. You’ll track interactions in our CRM and strive to exceed targets and satisfaction metrics.

Qualifications

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

Responsibilities

• Contact newly signed-up customers to guide them through onboarding and ensure accounts are live.
• Provide technical support and assistance to customers about our systems.
• Proactively identify opportunities to upsell or cross-sell products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

Skills

Technical aptitude

Communication

Fast-paced

Self-motivated

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for Welcome Team Executive to join our ever evolving sales team and help shape the future of global commerce.

What You’ll Own

• Contact newly signed-up customers to guide them through the onboarding process and ensure their accounts are live and operational.
• Provide technical support and assistance to customers, addressing any questions or concerns they may have about our systems.
• Proactively identify opportunities to upsell or cross-sell additional products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

What You’ll Bring

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

It’s a bonus if you have

• Previous experience in a customer-facing or account management role is a plus.
• Customer-focused experience with a passion for delivering exceptional service.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.