Welcome Space Ambassador

Avison Young; Cardiff; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Paid Lunch

Job summary

Avison Young in Cardiff is seeking a part-time Welcome Space Ambassador for Thursday and Friday to ensure every building user has an exceptional experience at the client site in Cardiff City Centre.

Based mainly in the lobby, you will greet visitors, triage enquiries, and guide them on their onward journey while building strong relationships with occupiers and internal teams.

This role rewards a proactive, customer-focused attitude, with paid lunch and a friendly, One Team culture.

Responsibilities

• Provide a user-focused service experience that makes visitors feel valued and welcome.
• Welcome building users in a warm, efficient manner and assist on their onward journey.
• Know occupiers within the building and build relationships with key contacts.
• Champion a 'One Team' approach with service providers for a seamless user experience.

Skills

Customer service

Guest reception

Communication

Team collaboration

Job description

Welcome Space Ambassador - Part Time - Thursday and Friday

Cardiff - One Kingsway

Paid Lunch

Avison Young are looking for a Welcome Space Ambassador for a client site in Cardiff City Centre. If you are looking for a part time role this could be ideal for you as it is just working Thursday and Friday, and you get paid for lunch.

You will be responsible for ensuring every building user is provided with an exceptional experience. This could be provided within a variety of ways and locations; however, this role will predominantly be based out within the lobby floor ready to receive, triage and support incoming customers.

The Welcome Space Ambassdor has a key role within the team:

• Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued
• Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required
• Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each
• Champion a 'One Team' approach with other service providers to ensure the service is seamless in appearance to the user

As a Welcome Space Ambassador you will:

• Exudes passion for service delivery in their character
• Has a proactive, motivated, good natured personality
• Always communicates in a positive tone
• Possesses a very customer focused manner, confident in delivering exceptional services in all circumstances and environments

Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations.

Welcome Space Ambassador - Part Time - Thursday and Friday