Welcome & Service Team Member

National Trust; Swanage; On-site; GBP 8,600 - 10,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry for you and a guest

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust at Corfe Castle is seeking a Welcome and Service Team Member to ensure visitors have a memorable experience. You will help recruit members and raise funds to support the Trust’s aims, working 720 hours per year on annualised hours and receiving a pro rata salary. Regular weekend and bank holidays are required as part of a rota.

Salary: £9,540 pro rata (FTE £25,837.50 per annum). Interview date: Friday 6th November.

Qualifications

• Focused on giving great service to everyone you meet.
• Motivated to help achieve team targets.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Deliver a warm and welcoming visitor experience at Corfe Castle.
• Support Growing Support objectives: drive membership recruitment and fundraising opportunities.
• Contribute to meeting budgeted membership and fundraising goals.

Skills

Great customer service

Team player

Organised

Adaptable

Willing to learn

Job description

Summary

The role of a Welcome and Service team member with the National Trust is to uphold the highest of standards in the experience we give to visitors.

You will be working at the inspiring and historic Corfe Castle, becoming part of a team passionate about creating fantastic and memorable experiences for our visitors. You will also play an important role in raising funds and recruiting new National Trust members, helping to support our charitable aims and achieve key targets. Corfe castle is open all year round so there will be the need to work regular weekends and bank holidays as part of a rota to ensure business needs are met and the team is well supported.

Contract: Permanent

Hours/working pattern: The total contracted hours for this role are 720 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This role is based on annualised hours, so your working hours will vary across the year to reflect the needs of the property. You'll work more during our busy periods and less during quieter months, with availability discussed at interview.

Salary: £9,540 pro rata (FTE £25,837.50 per annum)

Interview date: Friday 6th November

What It's Like To Work Here

You'll be representing the National Trust at one of Britain's most iconic and evocative survivors of the English Civil War, partially demolished in 1646 by the Parliamentarians. Corfe Castle is now cared for by a team that works smoothly together to ensure that our 250,000 annual visitors have a really great experience in a beautiful setting.

What You'll Be Doing

You’ll be making sure that the welcome every visitor receives is as special as it could be. You'll want them to have the best experience of visiting Corfe Castle. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

Alongside delivering a warm and welcoming visitor experience, you will play a key role in supporting our Growing Support objectives. This includes driving membership recruitment and promoting fundraising opportunities to achieve income and visitor engagement targets. Through excellent customer service and positive conversations with visitors, you will help grow support for our cause and contribute to meeting budgeted membership and fundraising goals.

Who We're Looking For

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Purbeck Estate, Countryside Office, Swanage, BH19 3AA

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

1st November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.