Welcome & Service Team Member

National Trust; Petworth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust at Petworth House is seeking a friendly receptionist to welcome visitors, provide information and ensure a memorable visit during the property's busy season.

You will assist with membership growth and help deliver outstanding service across reception points, including potential events and holiday periods.

Qualifications

• Reliable customer service
• Motivated to hit team targets
• Team player but works on own when needed
• Well-organised and adaptable
• Eager to learn new skills

Responsibilities

• Deliver a warm, first-class customer service experience at reception
• Answer queries and share information to help visitors enjoy their day
• Encourage membership sign-ups and support National Trust initiatives
• Support property events and contribute to a welcoming visitor experience

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

Job description

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit during Petworth's busiest time of year.

Salary: £13.25

Contract/duration: Fixed term until 10th Jan 2027

Hours/working pattern: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays, and an occasional evening shift.

You'll be working flexibly on different days during the week which will include regular weekends as well.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a team of 15 working at Petworth House.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience at our reception points. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can, including throughout the property's popular Christmas offer.

You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust by helping to grow our membership. No two days are the same, so you may also be involved in key property events.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places