Welcome Manager

National Trust; King's Lynn; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places for you and aG

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday up to 32 days + purchase

Flexible working

Employee assistance programme

Free parking at most NT places

Job summary

National Trust is seeking a Welcome Manager (Band 2) at Oxburgh Estate to lead a small but vital welcome team and ensure superb guest experiences. The role is a fixed-term contract until 06-Sep-2027, full-time 37.5 hours per week, with a salary of £27,612 per annum.

You will oversee day-to-day visitor services, inspire staff and volunteers, and contribute to charitable income growth. Based at Oxburgh Hall, Oxborough, Kings Lynn, PE33 9PS, the role requires strong leadership, organisational

Qualifications

• Experience in visitor services, tourism, heritage or similar situations.
• Naturally curious about people, and motivated to give the highest standards of service.
• Highly organised.
• A confident leader.
• Adept at managing financial performance.
• Up for a challenge, adaptable and responsive under pressure.

Responsibilities

• Lead from the front, in line with National Trust guidelines, values and policies.
• Manage the welcome team and volunteers, ensuring smooth day-to-day operations.
• Inspire high standards of service and help grow charitable income.

Skills

Visitor services

Team leadership

Organised

Financial management

Adaptable under pressure

Job description

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Oxburgh Estate, leading our small but vital welcome team.

Salary: £27,612 per annum

Contract: Fixed term contract until 06-Sep-2027

Hours/ working pattern: Full-time, 37.5 hours per week

Internally you will be known as Welcome Manager (Band 2).

What it's like to work here

You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

What you'll be doing

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Oxburgh Hall, Oxborough, Kings Lynn, PE33 9PS

Documents

Welcome Manager (Band 2) - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

13th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.