Welcome & Service Team Member

National Trust; Grantham; On-site; GBP 9,300 - 11,000; Full time

Benefits offered by this job

Substantial pension

Free entry for you and guests

Deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance program

Free parking

Job summary

National Trust at Belton Estate in Grantham is seeking a friendly welcome team member to greet visitors and provide information for a memorable visit. You’ll work as part of a small team at the welcome and admission points and possibly in the indoor play area.

The role emphasizes delivering excellent customer service, promoting membership, and supporting events and online promotion. Annualised hours with seasonal variation apply.

Responsibilities

• Deliver a great all-round customer service experience by answering queries and sharing information with visitors.
• Aim to achieve targets and promote National Trust membership.
• Support key property events and social media promotion.

Job description

Summary

Internal applicants only***

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary

£10,335.00 pro rata (£13.25 per hour)

Contract/duration

Permanent

Hours/working pattern

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 780 hours per week. The hours you work per week will vary according to the season and operational requirements.

Interview date

17th November 2026

What It's Like To Work Here

Reporting to the Welcome Manager, you’ll be part of a team of 6 Welcome and Service Team Members who work at our welcome and admission points and in our indoor play area. Most shifts will be working together with other team members and volunteers, but there will also be some lone working. It can be fast paced and busy, but also slower and quiet at times. You'll be welcoming visitors and giving them amazing service to ensure they have the best experience possible.

You’ll be based at Belton Estate, a classic country estate established and developed over three centuries by the Brownlow family. Celebrated for its Carolean-style architecture, ancient deer park, expansive gardens, and family-friendly activities, Belton welcomed over 430,000 visitors in 2025.

What You'll Be Doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You’ll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same, so you may also be involved in key property events and social media promotion.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who We're Looking For

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Belton House, Belton, Grantham, NG32 2LS

Additional information

• Internal Applicants only*

Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.

Closing Date: 8th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, contact the people service centre.