Welcome & Service Team Member

National Trust; Dunstable; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday entitlement up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust in Dunstable Downs is seeking a Welcome and Service Assistant for 22.5 hours across 3 days. You will greet visitors, share local knowledge, and answer questions to ensure a memorable visit.

Outdoor role in all weathers, delivering customer service, promoting memberships, and supporting events such as the Easter Trail and Summer activities. Weekend and school holiday shifts are required.

Qualifications

• Experience in customer-facing roles preferred.
• Able to work outdoors in all weather.
• Willing to work alternate weekends and during school holidays.

Responsibilities

• Welcome visitors and provide information.
• Assist with selling National Trust memberships.
• Deliver excellent customer service and help meet team targets.
• Induct new volunteers and support on-site events.
• Promote and deliver our events programme (e.g., Easter Trail, Summer events).

Skills

Customer service

Team targets

Team player

Organised

Willing to learn

Job description

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary

£15,502.50 per annum

Contract/duration

Permanent

Hours/working pattern

You’ll work 22.5 hours per week over 3 days. You’ll work alternate weekends, on bank holidays and during school holidays.

Location

Primarily Dunstable Downs. We work closely with Ashridge Estate and Shaws Corner where you maybe asked to occasionally cover shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome and Service Assistant Managers, you'll be part of a team of 3 Welcome and Service Team Members working at Dunstable Downs welcoming visitors and setting them up for their day. You’ll use your knowledge of Dunstable to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll also get involved in other presentation tasks on site, ensuring that Dunstable is clean, tidy and presentable.

The role involves working outside in all weathers from meeting and greeting in our visitors from the Visitor Hub. Daily tasks vary from delivering exceptional customers service and selling National Trust membership, to inducting new volunteers to the team or going out for a littler pick. You'll also help to promote and deliver our programme of events such as the Easter Trail, Summer of Play and Kite Connect Festival.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same, so you may also be involved in key property events and social media promotion.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who we're looking for

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places