Welcome & Service Host — Flexible Hours & Weekends

National Trust; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10% basic salary

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Welcome & Service Assistant at Felbrigg Hall in Norwich. You’ll greet visitors, provide information about the property and help ensure a memorable visit.

Training includes online assessment instead of CV submission, with a fixed-term contract until 31 December 2027 and a UK-based working location. The role involves zero-hour hours with weekend and holiday shifts, outdoors in all weather.

Qualifications

• Focused on giving great service to everyone you meet.
• Motivated to help achieve team targets.
• A team player, but also happy to work on your own initiative.
• Well‑organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Deliver a great all-round customer service experience and answer queries.
• Share information to help visitors have the best day possible.
• Help grow National Trust membership and participate in events and social media promotion.

Skills

Great service

Team targets

Team player

Well-organised

Willing to learn

Job description

National Trust is seeking a Welcome & Service Assistant at Felbrigg Hall in Norwich. You’ll greet visitors, provide information about the property and help ensure a memorable visit.

Training includes online assessment instead of CV submission, with a fixed-term contract until 31 December 2027 and a UK-based working location. The role involves zero-hour hours with weekend and holiday shifts, outdoors in all weather.