Welcome Partner

Global; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Global in London seeks a Front of House Receptionist to greet visitors, VIPs and staff at Leicester Square and Holborn. You will support daily operations, manage sign-in and NDA processes, and perform essential admin tasks to keep the reception and office running smoothly.

You will collaborate with workspace, security and other teams to maintain company policies, assist with events, and ensure a welcoming, professional environment for guests and colleagues.

Qualifications

• Front of house experience preferred but not required.
• Experience providing administration support in a similar role.
• Proficient with Mac and Microsoft Office (Word & Excel).
• Strong attention to detail and initiative with minimal supervision.
• Professional telephone manner and excellent customer service.

Responsibilities

• Be part of the Front of House team at Leicester Square and Holborn to run the reception desks.
• Assist guests with sign-in using Envoyvisitor management system and ensure NDA compliance.
• Perform admin duties such as data entry for events and monitoring security passes.
• Manage meeting room bookings and troubleshoot issues promptly.
• Set Wi-Fi passwords daily and coordinate with facilities and security.

Skills

Customer service

Teamwork

Multitasking

Telephone etiquette

Attention to detail

Tools

Excel

Word

Mac OS

Job description

Accepting applications until:

15 September 2026

Job Description

Your new role - Welcome Partner

The Front of House team reports directly to the Workplace Experience Manager, and is ready to greets visitors, celebrities and VIP’s into Leicester Square and Holborn. Being polite, approachable, and professional at all times is imperative.

The ability to work as a team with workspace and security to ensure company policies are followed. The two sites have different aspects with Leicester Square being extremely busy in peak times with visitors and VIP’s. Holborn has more administrative responsibilities as well as working with the main reception to uphold the building processes.

FOH roles puts you in the very centre of our business, keeping everything ticking over. You support everyone within that business, whether they’re temporary PAs, IT staff, cleaners, sales teams, or the most senior executives. That’s a lot of responsibility – and it makes working as a receptionist a very rewarding role for the right candidate.

Key Responsibilities

• You’ll be part of a team that is responsible for the efficient day to day running of the Leicester Square and Holborn reception desks.

• With a professional manner you’ll will be working with our enthusiastic team, assisting guests with signing in on our Envoyvisitor management system, as well as ensuring our NDA is signed, unless agreed otherwise by senior members of Global.

• You will be requested to perform various admin duties, such as booking in-house events via data entry on an excel spreadsheet, monitoring security passes issued daily, sending weekly emails to relevant teams.

• Managing the meeting room booking systems along with any issues that may occur, troubleshooting in a timely manner.

• Responsible for setting Wi-Fi passwords daily.

What You’ll Love About This Role

Think Big : Every day is an opportunity to push boundaries, working across departments to bring fresh ideas to life.

Own It : Take charge of projects from start to finish, delivering standout content across Global’s brands.

Keep it Simple :

Better Together : Collaborate with a dynamic team on campaigns that span all our platforms—on-air, online, and more.

What Success Looks Like

• Creating a seamless, welcoming experience for everyone who visits our offices. Guests and colleagues feel valued from the moment they arrive, with every interaction reflecting Global’s warmth and professionalism.

• The reception runs smoothly and looks its best, with the team working proactively to anticipate needs, solve problems quickly, and communicate clearly across departments.

• Ultimately, success is when Front of House feels like the heart of the building, setting the tone for the day and leaving a lasting positive impression.

What You’ll Need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following

• Previous front of house experience is preferable, but not necessary.

• Have previous experience of providing administration support in a similar role.

• Experience using a Mac, coupled with proficient computer literate skills, with strong experience of office software packages (i.e. Word & Excel.), with strong attention to detail.

• Have the ability to use their own initiative with minimal supervision and deal with routine queries as they arise, escalating others as necessary.

• You should have a professional telephone manner, and haveexceptional customer servicewith staff & guests.

• The ability to multi-task, in a fast-paced environment. You’ll have a varied workload, working with facilities, events & security team where needed.