Welcome Host

Cushman & Wakefield; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Cushman & Wakefield is seeking a Welcome Host at The Isaacs Building in Sheffield to deliver a hospitality-led, front-of-house experience for occupiers, visitors, and guests. You will act as the face of the building and work closely with Building Management to ensure professional service and a welcoming environment.

The role focuses on delivering proactive customer support, building relationships, and coordinating daily front-of-house activities.

Qualifications

• Essential experience in premium front-of-house, hospitality, customer service, or customer experience environments.
• Strong customer engagement and relationship-building skills.
• Experience supporting events, workplace activations, or community engagement initiatives.
• Ability to work with multiple stakeholders and manage diverse customer needs.

Responsibilities

• Deliver a warm, professional, and people-first experience for occupiers, visitors, and guests.
• Provide proactive and personalised support, anticipating needs and exceeding expectations.
• Act as a key contact for occupiers, responding to enquiries and resolving issues promptly.
• Build relationships to enhance satisfaction and engagement; gather feedback to improve the workplace experience.
• Coordinate daily reception and front-of-house activities with facilities teams and management.

Skills

Customer service

Hospitality

Front-of-house

Communication

Education

English communication (strong written and verbal)

Job description

Job Title Welcome Host Job Description Summary Job Description We are seeking an enthusiastic and customer-focused Welcome Host to join our team at The Isaacs Building in Sheffield. This is a unique opportunity to play a pivotal role in creating a welcoming, hospitality-led workplace experience for occupiers, visitors, and guests. As the face of the building, you will deliver exceptional front-of-house service while fostering a strong sense of community and connection. Working closely with the Building Management team, you will ensure every interaction reflects the highest standards of professionalism, care, and customer service, helping to create a vibrant and engaging workplace environment.

Roles & Responsibilities

Guest Experience

• Deliver a warm, professional, and people-first experience for all occupiers, visitors, and guests.
• Provide proactive and personalised support, anticipating needs and exceeding customer expectations.
• Act as a key point of contact for occupiers, responding to enquiries and resolving issues promptly and professionally.
• Build strong relationships with occupiers and visitors to enhance customer satisfaction and engagement.
• Gather and act on feedback to continuously improve the workplace experience.

Operational Excellence & Coordination

• Champion front-of-house service standards and lead by example in delivering an exceptional customer experience.
• Coordinate daily reception and front-of-house activities to ensure smooth building operations.
• Maintain accurate records, reports, and operational checklists.
• Work collaboratively with building management, facilities teams, security, cleaning providers, and other stakeholders.
• Promote occupier events, amenities, and engagement initiatives to encourage participation and community connection.
• Develop extensive knowledge of the building, occupiers, local amenities, and services to provide informed support.

General Responsibilities

• Uphold and promote Cushman & Wakefield's values and standards of behaviour.
• Comply with all company policies, procedures, health and safety requirements, and environmental standards.
• Work safely and responsibly, ensuring the wellbeing of colleagues, visitors, and occupiers.
• Support additional business activities and projects as required.

Key Experience

• Essential Experience within premium front-of-house, hospitality, customer service, or customer experience environments.
• Strong customer engagement and relationship-building skills.
• Experience supporting events, workplace activations, or community engagement initiatives.
• Comfortable working with multiple stakeholders and managing a variety of customer needs.
• Desirable Previous experience within a commercial office, corporate, or workplace environment.
• Familiarity with workplace community platforms or occupier engagement programmes.

Education & Qualifications

• Strong written and verbal English communication skills.
• Warm, confident, and professional communication style with the ability to build rapport quickly.
• Exceptional organisational skills and attention to detail.
• Proactive, solutions-focused, and service-oriented approach.
• Ability to remain visible, approachable, and calm in a busy environment.
• Strong teamwork and collaboration skills, while also being able to work independently.
• Excellent multitasking, prioritisation, and administrative capabilities.

Join Us

At Cushman & Wakefield, we believe exceptional workplaces are created through exceptional experiences. As a Welcome Host, you will have the opportunity to make a meaningful impact every day by creating positive, memorable interactions and helping to build a thriving workplace community. If you are passionate about hospitality, customer service, and delivering outstanding experiences, we'd love to hear from you.

Cushman & Wakefield is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to succeed.

We welcome applications from all qualified candidates.

Cushman & Wakefield is an equal opportunity / affirmative action employer.

All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.

Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.

If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor's attention once they have made contact.

INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com