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Greater Anglia; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Greater Anglia is seeking a customer service professional to ensure safety and enhance the customer experience at our London station. You will be responsible for a variety of tasks including assisting passengers, maintaining cleanliness, and ensuring security protocols. Ideal candidates should exemplify professionalism, flexibility, and proactive engagement in a fast-paced environment. Full training and uniforms will be provided, along with employee benefits.

Benefits

Defined Contribution pension scheme after 2 years

Free travel on GA and discounts on other TOCs

International travel discount for staff and family

Family-friendly policies including parental leave

Employee Assistance Programme and health benefits

Salary sacrifice schemes for Cycle to Work

Qualifications

• High level of professionalism and a positive attitude.
• Ability to remain calm under pressure.
• Effective customer service and interpersonal skills.

Responsibilities

• Providing excellent customer service and pro-active assistance.
• Responsible for station safety, cleaning, and security checks.
• Maintaining ticket machine and cash regulations.

Skills

Customer Service

Interpersonal Skills

Flexibility

Professionalism

Proactivity

Job description

The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance customer experience at our station.

Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is important in this role.

Your responsibilities include matters regarding safety, security, cash regulations, and maintenance of the ticket machines. You will be responsible for carrying out winter precautions as per station arrangements and maintaining security.

This role also involves station cleaning to uphold the appearance of our station and security checks as part of the station security plans (SSP). Depending on the station, security checks may occur every 30 minutes or twice a day, including looking for left items, ensuring waste bins are secure, and doors are shut and/or locked.

This position requires working a combination of early starts, late finishes, and weekends. Earliest shift is from 0600 am, and latest finishes by 2330 pm. The suitable candidate must be able to get to early shifts by their own means of transport. The role entails an average of 35 hours per week.

Full uniform will be provided to ensure you embrace our values and brand.

What we are looking for

We seek a colleague with a high level of professionalism and a positive attitude. The ideal candidate should be proactive and friendly when dealing with our customers.

Effective customer service and interpersonal skills are crucial. The role requires remaining calm under pressure while maintaining integrity at all times. Flexibility in working hours is also essential.

The closing date for applications is Friday, 9th August 2024

*Please note vacancies may close earlier due to high application volume*

To succeed, we look for individuals who exemplify our four values:

· Genuine – be welcoming, customer-centric, and respectful

· Professional – be solution-oriented, accountable, and reliable

· Proactive – be progressive, innovative, and decisive

· Inclusive – be empathetic, connected in your thinking, and promote diversity

Greater Anglia offers a healthy work-life balance, holiday entitlement, and opportunities for learning and career growth. If you think you would be a great addition to GA, apply now!

What we offer

• Defined Contribution pension scheme after 2 years, with an option to transfer to a Final Salary pension scheme
• Free travel on GA and 75% discount on other TOCs for leisure travel
• Free leisure travel on GA and 75% discount for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months of service
• Family-friendly policies including maternity, paternity, and adoption leave, as well as shared parental leave after 26 weeks of service
• GA Hapi Benefits App with discounts across retailers, days out, and dining
• 24/7 Employee Assistance Programme, eye care, flu jab vouchers, and physiotherapy access
• Annual vouchers for family and friends
• Salary sacrifice schemes such as Cycle to Work and Technology Scheme (eligible after passing probation)