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Welcome Host (PCWH)

myGwork - LGBTQ+ Business Community

London

On-site

GBP 22,000 - 28,000

Full time

2 days ago

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Job summary

An exciting opportunity to join Rapport Guest Services as a Welcome Host in London. This full-time role involves providing outstanding service to guests in a corporate environment, ensuring their needs are met with professionalism. Ideal candidates will have customer service experience and a strong commitment to teamwork and excellence.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Training and development opportunities

WOW Awards for outstanding contributions

Paid day off for community service

Qualifications

At least one year of customer service experience in a similar role.
Excellent command of the English language, both verbally and in writing.
Passion for delivering great service.

Responsibilities

Deliver excellent guest service and ensure guests are acknowledged.
Proactively manage inquiries and requests from guests.
Gather feedback and maintain awareness of building facilities.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication

Teamwork

Education

Customer Service Experience

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This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Introduction

We have a wonderful opportunity for a Welcome Host to join our vibrant Rapport team at our client's offices in Paddington. With a team of 5 Rapport Ambassadors, you will play a crucial part in providing the highest level of service and care to all stakeholders across 3 buildings.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

Lobby hosting and delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
Proactively gathering information and feedback from customers
Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
Proactively managing enquiries and requests in person, via the telephone or email, in a timely and professional manner
Communicating and/or escalating any new/ongoing/potential issues and complaints to your Senior, so that they are addressed accordingly
Working as part of the team, listening, taking, and giving instructions from senior team and colleagues to ensure that all daily tasks are completed

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
Be enthusiastic with integrity, a can-do attitude, and great attention to detail
Possess passion about delivering great service and taking responsibility for the contribution to the team
Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
Have great interpersonal skills, an outgoing and vibrant personality
Demonstrate an excellent command of the English language, both in verbal and written communication

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Design, Art/Creative, and Information Technology
Industries
Technology, Information and Internet

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