Welcome Assessor Frontline Navigator for Wellbeing (Remote)

CBR Business Solutions UK; Week St Mary; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Norfolk Citizens Advice is recruiting for Healthy Ageing Norfolk to join the Welcome Team in Norwich. You’ll be the first friendly voice for people referred to HAN, listening to what matters and guiding them to the right information or partners, over the phone.

The role is 37 hours per week, permanent, with 2–3 days in the office and 2–3 days remote. No prior experience needed; full training is provided. Closing date 26 November 2026.

Qualifications

• Warm, curious and organised approach to helping people.
• No prior experience required; full training provided.
• Ability to listen, ask good questions and identify needs.

Responsibilities

• Be the first friendly voice for HAN referrals.
• Listen to what matters and guide people to the right information or partners.
• Discuss health, home, money, mobility and connections over the phone and set realistic goals.

Skills

Listening

Communication

Empathy

Teamwork

Job description

Norfolk Citizens Advice is recruiting for Healthy Ageing Norfolk to join the Welcome Team in Norwich. You’ll be the first friendly voice for people referred to HAN, listening to what matters and guiding them to the right information or partners, over the phone.

The role is 37 hours per week, permanent, with 2–3 days in the office and 2–3 days remote. No prior experience needed; full training is provided. Closing date 26 November 2026.