Hybrid Welcome Assessor for Healthy Ageing

Norfolk Citizens Advice; King's Lynn; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Norfolk Citizens Advice is seeking a Welcome Assessor to be the first point of contact for residents referred into Healthy Ageing Norfolk. You will carry out holistic wellbeing assessments and connect people to the right support via HAN pathways and partner services.

You will manage a caseload, maintain accurate records, and participate in training to continuously improve the service, with a hybrid pattern of home and office working across Norfolk.

Qualifications

• Experience of talking with people about personal or sensitive matters.
• Excellent listening and communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Talk with residents and understand what matters to them.
• Decide the right support and make good referrals.
• Keep people safe and keep good records.
• Manage your caseload and work towards targets.
• Learn and help improve the service through training and supervision.

Skills

Active listening

Questioning skills

Empathy

Record keeping

safeguarding

IT literacy

Communication

Tools

Case management systems (Casebook/Mosaic)

Job description

Norfolk Citizens Advice is seeking a Welcome Assessor to be the first point of contact for residents referred into Healthy Ageing Norfolk. You will carry out holistic wellbeing assessments and connect people to the right support via HAN pathways and partner services.

You will manage a caseload, maintain accurate records, and participate in training to continuously improve the service, with a hybrid pattern of home and office working across Norfolk.