Weekend Shift Manager - Ops Leader & KPI Focus

Whistl UK Ltd; Wellingborough; Sur place; GBP 28 000 - 40 000; Plein temps

Résumé du poste

Whistl UK Ltd in Wellingborough is seeking a proactive Shift Manager to oversee depot operations during your shift. You will lead staff, manage processes and resources to ensure efficiency, quality and cost-effectiveness in a fast-paced environment.

You will monitor performance, coach teams, and deputise for the Operations Manager when needed, while maintaining strong customer and stakeholder relationships and ensuring Health & Safety compliance across shifts and locations.

Qualifications

• Strong verbal & written communication skills.
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities.
• Skilled in team motivation, task prioritisation, and organisation.
• Ability to analyse KPIs, report insights, and suggest improvements.
• Knowledge of risk assessments & health & safety protocols.
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring.
• Flexible approach; willingness to work across shifts and multiple locations.

Responsabilités

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination.
• Communicate effectively with teams, providing updates on performance and objectives.
• Monitor attendance, conduct, and performance, and provide coaching.
• Deputise for the Operations Manager when needed.
• Maintain strong relationships with internal and external stakeholders and ensure smooth operations.

Connaissances

Communication skills

Operational leadership

Decision making

Team motivation

KPIs analysis

Risk & safety

MS Office

Flexibility

Outils

MS Office Suite

Description du poste

Whistl UK Ltd in Wellingborough is seeking a proactive Shift Manager to oversee depot operations during your shift. You will lead staff, manage processes and resources to ensure efficiency, quality and cost-effectiveness in a fast-paced environment.

You will monitor performance, coach teams, and deputise for the Operations Manager when needed, while maintaining strong customer and stakeholder relationships and ensuring Health & Safety compliance across shifts and locations.