Shift Manager

Whistl UK Ltd; Wellingborough; On-site; GBP 28,000 - 40,000; Full time

Job summary

Whistl UK Ltd in Wellingborough is seeking a proactive Shift Manager to oversee depot operations during your shift. You will lead staff, manage processes and resources to ensure efficiency, quality and cost-effectiveness in a fast-paced environment.

You will monitor performance, coach teams, and deputise for the Operations Manager when needed, while maintaining strong customer and stakeholder relationships and ensuring Health & Safety compliance across shifts and locations.

Qualifications

• Strong verbal & written communication skills.
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities.
• Skilled in team motivation, task prioritisation, and organisation.
• Ability to analyse KPIs, report insights, and suggest improvements.
• Knowledge of risk assessments & health & safety protocols.
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring.
• Flexible approach; willingness to work across shifts and multiple locations.

Responsibilities

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination.
• Communicate effectively with teams, providing updates on performance and objectives.
• Monitor attendance, conduct, and performance, and provide coaching.
• Deputise for the Operations Manager when needed.
• Maintain strong relationships with internal and external stakeholders and ensure smooth operations.

Skills

Communication skills

Operational leadership

Decision making

Team motivation

KPIs analysis

Risk & safety

MS Office

Flexibility

Tools

MS Office Suite

Job description

Job Description

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As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

Key Responsibilities

Process and Cost & Resource Management

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.


• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.

Leadership & Staff Management

• Communicate effectively with teams, providing clear updates on performance and objectives.


• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.


• Deputise for the Operations Manager when needed.

Customer Focus

• Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.

Health & Safety Compliance

• Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.

Consumables & Asset Control

• Manage and report on consumables, ensuring optimal usage and availability.

• Strong verbal & written communication skills, adaptable to different audiences


• Experience in a similar operational environment, including managing a team.


• Decision-making & problem-solving abilities


• Skilled in team motivation, task prioritisation, and organisation


• Ability to analyse KPIs, report insights, and suggest improvements


• Knowledge of risk assessments & health & safety protocols


• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring


• Flexible approach, with willingness to work across shifts and multiple locations when required

Additional information -

Friday to Monday - 12:00 to 10 pm

Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?

We’re looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you