Weekend Library Assistant: Flexible Hours & 40 Days Leave

Richmond and Wandsworth Councils; Richmond; On-site; GBP 26,000 - 29,000; Part time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension

Job summary

Richmond and Wandsworth Councils Libraries are seeking a friendly Library Assistant to join our high-performing team. You will deliver excellent customer service, issue and return books, and support day-to-day operations across our borough's three libraries.

The standard pattern is Saturdays 9:30am–4:00pm or Sundays 1:00–5:00pm / 1:15–5:15pm, with travel to different sites as required. You should be resilient, confident and able to handle a busy, public-facing environment.

Qualifications

• Experience in Fast-Paced, Service-Focused Environments- You should have experience working—either in a paid or voluntary capacity—in a high-pressure environment where high standards of service delivery are expected.
• Team work- You should be able to demonstrate your contribution to the success of an effective team.
• Problem solving-You should have experience responding to queries and resolving problems effectively.
• Managing Multiple Priorities-Your ability to manage multiple tasks simultaneously in a fast-paced setting, with minimal supervision, is essential.
• Customer Service- You should be able to demonstrate confidence and strong resilience by maintaining composure and responding effectively and professionally when dealing with challenging or difficult service users.

Responsibilities

• Assist with the issue and return of books and other resources
• Help customers use public computers, e-resources, and self-service kiosks
• Support events and activities
• Maintain a safe, welcoming environment for all

Skills

Fast-paced service

Teamwork

Problem solving

Multitasking

Customer service

Job description

Richmond and Wandsworth Councils Libraries are seeking a friendly Library Assistant to join our high-performing team. You will deliver excellent customer service, issue and return books, and support day-to-day operations across our borough's three libraries.

The standard pattern is Saturdays 9:30am–4:00pm or Sundays 1:00–5:00pm / 1:15–5:15pm, with travel to different sites as required. You should be resilient, confident and able to handle a busy, public-facing environment.