Weekend Assistant - Kensington

Lumesse; Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

Lumesse in London is seeking a Weekend Assistant to join our lettings team, delivering excellent front-line service, greeting clients, and handling inquiries in person and by phone. You will support the team with lettings processes and help maintain a professional branch appearance to maximize client trust.

The role requires organised, reliable, and well-presented individuals who collaborate with colleagues to assist with negotiations and ensure a smooth client experience across all weekend

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• An excellent communicator with strong interpersonal skills.
• Highly customer-focused, with a proactive approach.
• Organised and administratively strong.
• A collaborative team player.
• Detail-oriented with a high level of accuracy.
• Professional, reliable and well-presented.

Responsibilities

• Act as the first point of contact, delivering outstanding front-line customer service.
• Welcome and assist clients and visitors to the branch.
• Handle enquiries both face-to-face and over the phone.
• Support the lettings team with processes, including negotiation assistance.
• Maintain high standards of presentation and customer care at all times.

Skills

Proactive customer-focused mindset

Excellent communication skills

Organised and administratively strong

Team player

Detail-oriented

Professional and well-presented

Reliable and trustworthy

Tools

Microsoft Office

Job description

Trusted for generations, we have been specialising in residential lettings across London and the South of England for over 150 years. Our success is built on the expertise of our people - highly professional, detail-focused and thoroughly trained, with deep knowledge of their local property markets. With a strong reputation both nationally and internationally, over half of our business comes from referrals and recommendations - a testament to the service we deliver and the relationships we build.

About the Role

The role of Weekend Assistant will include:

• Act as the first point of contact, delivering outstanding front-line customer service
• Welcome and assist clients and visitors to the branch
• Handle enquiries both face-to-face and over the phone
• Support the team with lettings processes, including negotiation assistance
• Maintain high standards of presentation and customer care at all times

Qualifications & Experience

• Proficient in Microsoft Office (Word, Excel, Outlook)
• An excellent communicator with strong interpersonal skills
• Highly customer-focused, with a proactive approach
• Organised and administratively strong
• A collaborative team player
• Detail-oriented with a high level of accuracy
• Professional, reliable and well-presented