Hospice Advice Line Lead - Palliative Care & Team Growth

St Margaret's Hospice Care; Taunton; On-site; GBP 49,000 - 56,000; Full time

Benefits offered by this job

Life assurance 2x salary

Health cash plan

EAP with GP access

On-site parking

Learning & development opportunities

Volunteer/fundraising opportunities

Job summary

St Margaret’s Hospice Care in Taunton/Yeovil is seeking an experienced senior nurse to lead two teams: Advice Line and Central Referral Centre, delivering specialist clinical advice and coordinated referrals. The role focuses on ensuring patients and families receive the right care at the right time and place.

You will guide a high-performing team through development, strengthening performance, and fostering a supportive, accountable culture with on-call duties and potential for part-time

Qualifications

• Registered Nurse with current NMC registration.
• Experience in palliative and end of life care.
• Proven experience in leading teams and delivering service improvement, innovation, quality improvement, or project initiatives.
• Strong clinical assessment, triage and decision-making skills.
• Excellent communication skills, including managing complex and sensitive conversations.
• Experience of leading teams through change, including coaching, managing performance and fostering a supportive, inclusive working environment.
• Ability to manage demand, prioritise and make autonomous decisions.

Responsibilities

• Lead and develop a high-performing team, driving service innovation while maintaining compassionate care.
• Oversee triage and referral process to ensure timely, safe responses.
• Provide clinical advice for palliative and end-of-life care needs.
• Manage team performance, rotas, recruitment and development.
• Use data and quality improvement methods to enhance service delivery and patient experience.
• Collaborate with internal teams and external healthcare services to ensure coordinated care.
• Support service transformation and ensure a sustainable, responsive model.

Skills

NMC Registration

Palliative & EOL care

Leadership & People management

Service improvement

Clinical assessment & triage

Complex communications

Change management

Autonomous decision-making

Job description

St Margaret’s Hospice Care in Taunton/Yeovil is seeking an experienced senior nurse to lead two teams: Advice Line and Central Referral Centre, delivering specialist clinical advice and coordinated referrals. The role focuses on ensuring patients and families receive the right care at the right time and place.

You will guide a high-performing team through development, strengthening performance, and fostering a supportive, accountable culture with on-call duties and potential for part-time