Web Support Assistant

Creatomatic: Web Design, Branding & Digital; Lockerbie; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading web design agency in Lockerbie is seeking a Web Support Assistant for an entry-level role. The successful candidate will provide excellent customer service, offer first-line support, and assist in integrating content into client websites. Flexible working hours and comprehensive training will be provided in a stimulating environment that supports professional growth.

Benefits

Real Living Wage salary

Flexible working hours

Generous holiday entitlement (24 days + bank holidays)

Workplace pension scheme

Dedicated training and development budget

Christmas shutdown (minimum two weeks annually)

Recognition of most bank holidays

Cycle to Work scheme

Modern Apprenticeship scheme

Qualifications

• Enthusiastic and committed individual with strong people skills.
• Passion for providing excellent customer service.
• Experience with WordPress is a bonus.

Responsibilities

• First-line support, handling incoming emails and support tickets.
• Monthly client check-ins.
• Website health checks and content integration.

Skills

Customer Service

Written Communication

IT Skills

People Skills

Education

Entry-level role (no specific degree requirement)

Tools

WordPress

Job description

Following a busy start to 2025, Creatomatic is looking for a Web Support Assistant to join our Lockerbie-based team.

The role

This is an entry-level position at an established web design agency, ideal for someone seeking their first step into the industry.

We are looking for an enthusiastic and committed individual with a passion for providing excellent customer service, along with strong written communication, IT, and people skills.

Some experience with WordPress is a bonus, but training will be provided. We are happy to help the right person learn on the job.

Working hours and days can be flexible, but we require at least two days on-site at our Lockerbie HQ. Please specify your preferred days and times in your application email or letter.

All necessary training and IT equipment will be provided.

Responsibilities

• First-line support, handling incoming emails and support tickets
• Monthly client check-ins
• Answering phone calls
• Website health checks
• Integrating content into client websites

In return, you will receive a competitive salary and benefits, flexible working hours, generous holidays, and a stimulating working environment.

Perks and benefits

• Real Living Wage salary
• Flexible hybrid working location and hours
• Generous holiday entitlement (24 days + bank holidays)
• Workplace pension scheme
• Dedicated training and development budget, with opportunities for cross-team learning
• Christmas shutdown (minimum two weeks annually)
• Recognition of most bank holidays
• Cycle to Work scheme
• Perks
• Modern Apprenticeship scheme (eligible candidates aged 16-25 may work towards a qualification; eligibility is not mandatory for application)

Creatomatic has experienced consistent growth since 2012. We are located in Lockerbie, easily accessible from Dumfries and Carlisle.

How to apply

Please send your CV, cover letter, and relevant experience to [e-mail].

This is an on-site role; we cannot accept applications from fully remote candidates. We also do not accept applications from agencies or AI-generated cover letters and emails.