Web Support Assistant

Creatomatic Ltd; Carlisle; Hybrid; GBP 1,000 - 27,000; Full time

Job summary

A leading web design agency is seeking a Web Support Assistant to join their Lockerbie team. This entry-level position offers flexible hours and the opportunity for training in a supportive environment. Responsibilities include client support, website maintenance, and project assistance, making it ideal for someone looking to start their career in the industry.

Benefits

Generous holiday entitlement (24 days + bank holidays)

Workplace pension scheme

Dedicated training & development budget

Christmas shutdown (minimum two weeks every year)

Cycle to Work schemes

Perks discount scheme

Flexible hybrid working

Qualifications

• Enthusiastic and committed individual.
• Some experience using WordPress is a bonus.
• Willingness to learn on the job.

Responsibilities

• First line support, handling incoming email and support tickets.
• Monthly client check-ins and answering the phone.
• Website health checks and integrating content into client websites.

Skills

Customer Service

Written Communication

IT Skills

People Skills

Tools

WordPress

Job description

Web Support Assistant

Salary: £12.60 per hour; up to £26,208 per year
Hours of Work: Flexible
Contract Type: Permanent
Office Base: Lockerbie, HQ
Closing Date: Friday 13th June 2025

Following a busy start to 2025, Creatomatic are looking for a Web Support Assistant to join our Lockerbie based team.

The role

This is an entry level role at an established web design agency – great for someone looking for a first step into the industry.

We’re looking for an enthusiastic and committed individual with an ethos for providing excellent customer service, as well as great written communication, IT and people skills.

Some experience using WordPress would be a bonus, but training will be provided, and we’re happy to help the right person to find their feet and learn on the job.

Working hours and days can be flexible, but we’re looking for you to work at least two days on site at our Lockerbie HQ. Let us know what days and times would work for you in your covering email or letter.

Training and all required IT equipment will be provided.

Duties

As assistant to our Support, Development and Digital Marketing teams, the role will entail work on a wide scope of web projects, plus being a first point of contact for many of our clients. Tasks and duties will include:

• First line support, handling incoming email and support tickets
• Monthly client check-ins
• Answering the phone
• Website health checks
• Integrating content into client websites

In return, you’ll receive a fair and competitive salary and benefits; a flexible working schedule; good holidays and a challenging and entertaining working environment.

Perks and benefits

• Real Living Wage salary
• Flexible hybrid working – location and hours; split between office and remote
• Generous holiday entitlement (24 days + bank holidays)
• Workplace pension scheme
• Dedicated training & development budget, open to anyone on our team, and regular knowledge shares for cross team learning.
• Christmas shutdown (minimum two weeks every year)
• We take almost every bank holiday going
• Cycle to Work schemes
• Perks discount scheme
• Modern Apprenticeship scheme (where eligible) applicants aged between 16 and 25 may be eligible to work towards a Modern Apprenticeship qualification as part of this role. Eligibility for this programme is not a requirement for applying – we welcome candidates of all ages.

Creatomatic have enjoyed year-on-year growth since we opened our doors in 2012. We’re based in Lockerbie, an easy commute from Dumfries / Carlisle.

How to apply

Email [e-mail] with your CV, covering letter and relevant experience.

We’re sorry, but this is an on-site role, so we cannot accept applications from full remote candidates.

We also do not accept applications from agencies, or AI-generated covering letters and emails.

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Creatomatic Ltd | 25 High St | Lockerbie | Scotland | DG11 2JL