Technical Support Assistant

Grain Connect Limited; Carlisle; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading broadband provider in Carlisle seeks a dedicated individual for a technical support role. You will configure routers, support engineers, and provide excellent customer service. This role requires strong technical knowledge and communication skills in a fast-paced environment. Join us to help deliver high-quality broadband solutions across the UK.

Benefits

25 days annual leave

Up to 7% retirement contribution

Life insurance

Employee Incentive Scheme

Employee Referral Scheme

Discounts with retailers

Employee Assistance Programme

Qualifications

• Technical knowledge in Windows, iOS, Android, and TCP/IP networking.
• Good knowledge of gaming and in-home wireless networking.

Responsibilities

• Configure routers and phone lines for customer connections.
• Support engineers with router upgrades and access point setups.

Skills

Communication

Problem Solving

Analytical Skills

Education

BTEC HND in Computing/Technology/Science

Tools

Windows

iOS

Android

TCP/IP Networking

Job description

If configuring is your thing then this is the job for you!

Permanent

Carlisle

About this role

This role is an exciting opportunity for the right candidate to significantly contribute to Grain’s continued growth and success. You will work within a dynamic, open minded and supportive team, where individual contribution and success is recognised and rewarded. The support desk is a vibrant, busy environment that benefits from the free exchange of creative and practical ideas. The overall purpose of the role is to provide support to our engineers in the field, configuring routers and providing light level readings to our equipment. This is a demanding role, calling for a high standard of attention to detail. This role will suit individuals who are looking to work in a fast paced technical support environment and provide customers with a brand new connection to their property, being the first line of customer equipment configuration.

Main responsibilities

• Router configuration
• Remote supporting engineers with router upgrades
• Configuring phone lines
• Applying IP addresses to customers connection
• Access point set up

Working hours

37.5 hours per week, these hours will be worked on a rota basis between the business hours of

• Monday – Friday 9.00am – 7.00pm
• Saturday 9.00am – 5.00pm
• Sunday 9.00am – 5.00pm

To meet the needs of the customer, you will need to be flexible with your working hours

Experience required

• BTEC HND in Computing/ Technology/ Science AND/OR I.T. is desirable
• Technical knowledge in the following areas:
  • • Windows, IoS and Android operating systems
    • Applied knowledge of TCP/IP networking
    • Broadband, Symmetric and WAN connectivity
    • Common Internet applications and services (e-mail, Web, ftp, etc.)
• Good knowledge of gaming, both hosted and online
• Strong knowledge of in home wireless networking and propagation
• Analytical, structured approach to problem solving
• Fully aware of the impact of their and the teams decisions have on the customer
• Excellent communication skills in order to provide clear and concise e-mail support
• Self-motivated, self-starter able to work with minimal supervision
• Able to remain calm and focused in an ever-changing environment

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Benefits to help you thrive, personally and professionally!

Salary £23,816 per annum.

Annual leave allowance

We offer 25 days annual leave allowance, plus bank holidays.

Start saving for your future and we will contribute up to 7% towards your retirement.

Life insurance

We provide 4 times your annual salary to a nominated person, following a death in service.

Employee Incentive Scheme

Get financially rewarded for your hard work and dedication with an annual incentive scheme.

Employee Referral Scheme

Refer a friend or former colleague to join the Grain team and you could earn £££s!

Perks at Work

Take advantage of great discounts with selected nationwide retailers.

Assistance Programme

Our Employee Assistance Programme grants you access to wellbeing counselling and legal information should you ever need it.

Apply today!

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