Web Assistant

University of Bedfordshire; Luton; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Generous pension

Annual leave entitlement

Free fitness classes and gym access

Flexible working arrangements

Personal and professional development

Family-friendly policies

Job summary

University of Bedfordshire is seeking a detail-oriented Web Assistant to manage new course uploads and ensure accurate, engaging content across the website based in Luton. You will work with academic departments to gather content and imagery, update pages via Umbraco CMS and align with templates and SEO best practices.

Collaborating with the Marketing team and Copywriter, you will conduct regular audits, fix broken links, ensure accessibility and GDPR compliance, and train staff on CMS usage

Qualifications

• Degree-level education is required.
• Experience in producing high-quality written and visual content.
• Experience with content management systems and CMS updates.

Responsibilities

• Manage the new course upload process and liaise with academic departments to submit information, copy and imagery.
• Update information on the website feed using Umbraco CMS, following templates and SEO best practices.
• Work with the Copywriter to ensure clear, on-brand content and tone of voice.
• Conduct regular audits to fix broken links and outdated information.
• Ensure accessibility, GDPR and CMA compliance for pages.
• Maintain a central repository of content and train staff on basic CMS usage.
• Monitor page performance to inform improvements and support open day promotions.

Skills

Content generation

Copywriting

Time management

Attention to detail

Education

Degree level education

Tools

Umbraco CMS

Adobe Creative Suite

Job description

We are looking for a detail-oriented and proactive individual to manage the process of uploading new courses and ensuring all course information is accurate, engaging, and up to date on our website. This role involves working closely with academic departments to gather content and imagery, updating courses via the Umbraco CMS in line with templates and SEO best practices, and collaborating with our Copywriter to produce clear, consistent, and on-brand content. You will conduct regular audits to maintain quality, fix issues such as broken links or outdated information, and ensure compliance with accessibility standards, GDPR, and CMA regulations. The role also includes maintaining a central repository of course assets, training academic staff on basic CMS usage, and monitoring page performance to inform future improvements. Additionally, you'll work with the Recruitment team to align web content with prospectus materials and open day promotions, as well as support other digital updates and projects as required by the Web Editor or Head of Web and Digital Marketing.

For an informal discussion about the post, please contact Peter Simpson-Leek via email at [e-mail].

Interview date to be confirmed.

We kindly request that all applicants refrain from canvassing during the shortlisting process. Your applications will be thoroughly reviewed, and you will be contacted and informed of the outcome of in due course.

The post will be based at Luton (with travel to other campuses as required).

The University is committed to equality of opportunity and values the diversity of all its workforce and student population.

At the University of Bedfordshire, inclusivity is a key University value, and we are committed to creating an environment in which we celebrate and value the diversity of our staff and student community and provide fair opportunity and outcomes for all.

We recognise that diversity fosters creativity and innovation, and we want our community to represent and benefit from opportunities that the diversity of talent and thought creates.

We, therefore, particularly encourage applications from candidates who are likely to be underrepresented in the University of Bedfordshire's workforce. These include people from Black, Asian and Ethnic Minority backgrounds (particularly in roles in grades 7 and above), disabled people; LGBTQ+ people; and women in some senior grades.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

We offer a range of employee benefits including a generous pension and annual leave entitlement, free fitness classes and gym membership, flexible working arrangements, personal and professional development and family-friendly policies.

Job Details

• Job Title: Web Assistant
• Department: Marketing and Communications
• Job Reports To: Web Editor
• Location: Luton
• Pay Point: Grade 5
• BEDS2968
• Salary: £27,319 to £31,236

Context

To support the Web Editor in maintaining the accuracy, relevance, and timeliness of the University of Bedfordshire's website content, with a focus on managing new course uploads and ensuring seamless integration into the website feed. The Web Assistant will work collaboratively with academic departments and the Marketing team to gather, create, and publish course-related content, ensuring compliance with university standards and accessibility guidelines. The post holder will also update information and content for wider university departments where appropriate. Strong organisational skills, attention to detail, and the ability to manage multiple deadlines are essential.

Key Elements (please tick as appropriate)

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Principal Accountabilities

1. Manage the new course upload process, including liaising with academic departments to ensure timely submission of course information, copy, and imagery.
2. Ensure all new and updated courses are accurately added to the website feed using the Umbraco Content Management System (CMS), adhering to predefined templates and SEO best practices.
3. Work with the University's Copywriter to write, edit, or source course-related content where required, ensuring clarity, consistency, and alignment with the university's tone of voice.
4. Conduct regular audits of course pages to identify and resolve issues such as broken links, outdated information, or missing assets.
5. Support the Web Editor in quality‑checking content for accuracy, accessibility (e.g., alt-text for images), and compliance with GDPR and CMA regulations.
6. Maintain a central repository of course-related documents, images, and metadata for easy access by the Marketing and Communications team.
7. Assist in training academic staff on basic CMS usage for course updates, providing ongoing support as needed.
8. Monitor and report on page performance, including user engagement metrics, to inform future improvements.
9. Collaborate with the Recruitment team to ensure the website information aligns with prospectus materials and open day promotions.
10. Maintain a good knowledge of social media and influencing channels and the latest trends in order to recommend appropriate channels and approach.
11. Implement social media communications ensuring they reflect the University of Bedfordshire's brand, key messages and provide the most accurate and up to date information. Some scheduling and posting may be required outside normal business hours.
12. Attend and support University Events including open days which may occur outside business hours.
13. Undertake such other duties as may reasonably be required by the Director of Marketing and Communications or Department Heads in line with the seniority and scope of this role.

Person Specification

Essential Criteria Desirable Criteria Evidence (Indicate were evidence will be assessed from )

Qualifications

• Educated to degree level
• Application Form

Knowledge

• Content generation
• Knowledge of using a content management system
• Commercial Marketing activity
• Knowledge of tools content generation Knowledge of video marketing or film production
• Application Form
• Interview

Experience

• Experience of producing high quality engaging visual and written content
• Experience of delivering to deadlines, prioritising workload and delivering multiple projects simultaneously
• Experience of content production that has been published and in the public arena
• Experience of social influencing/blogging/vlogging
• Experience within a private sector
• Experience of using Adobe Creative Suite - designing marketing materials
• Successful handling of client and internal relationships and working in a project team Experience using a web content management system
• Application Form
• Interview

Skills/abilities/<competencies

• Ability to build and maintain relationships with key stakeholders
• Excellent time management, planning and organisational skills
• Excellent attention to detail
• Strong copywriting and proofreading skills
• Application Form
• Interview (including task based exercise)
• Excellent communication and presentation skills
• Strong Microsoft package use - Excel, PowerPoint, Outlook, Project

Personal Attributes

• Team-player
• Pro‑active and organised
• Creative
• Interview