Wealth Management Administrator

RGH-Global Limited; Lancashire; On-site; GBP 24,000 - 31,000; Full time

Job summary

RGH-Global Limited is seeking a Wealth Management Administrator in Blackpool to support the Wealth Planning team with administrative and client services tasks. You will be the first point of contact for internal client services and external providers, ensuring compliance and accuracy in all activities.

The role involves assisting Wealth Planners at meetings, managing client records, processing new business applications, and preparing documentation as required.

Qualifications

• Understanding of the end-to-end wealth/financial planning process.
• Experience with financial planning products.
• Previous administration experience (desirable).
• Recent graduates looking to enter into Wealth Planning will also be considered.

Responsibilities

• Provide administrative support to Wealth Planners and client services teams.
• Process client due diligence and new account documentation in line with AML procedures.
• Coordinate client meetings and prepare meeting packs and calendars for planners.
• Maintain accurate client records across CRM/planning systems.
• Handle client queries and escalate complex matters to the appropriate Planner.

Skills

Wealth planning knowledge

Client service

Attention to detail

Organisational skills

Education

Graduate entry welcomed

Tools

Microsoft Office

XPlan

Cash-flow modelling

Job description

Wealth Management Administrator

Location: Blackpool

Salary: £24,000-£31,000

About the Role

We are recruiting on behalf of our client, a respected wealth management firm, for a Wealth Management Administrator to join their Wealth Planning team. This is a fantastic opportunity for a detail-oriented administrator to support a team of Wealth Planners in delivering excellent outcomes for their clients.

You'll provide vital administrative and client support, acting as a first point of contact with internal client services teams and external product providers, while ensuring all work is carried out accurately and in line with our client's compliance framework.

The role also involves supporting Wealth Planners at client meetings, managing client administration, and keeping client records accurate and up to date across the firm's systems. You'll process new business applications, prepare documentation, and act as a trusted point of contact for clients where appropriate.

Key Responsibilities

Administrative Support

• Maintain high standards of accuracy in line with our client's documentation requirements
• Support Wealth Planners with case submissions to the paraplanning team
• Handle finance-related queries, including invoicing, billing, work-in-progress (WIP) and commissions
• Prepare accurate Service Agreements where required
• Work flexibly across different stakeholders and business areas as needed

Client Support

• Coordinate central services (paraplanning, valuations, business processing) to support smooth planner workflows
• Prepare and submit client due diligence (CDD) and new account documentation in line with AML procedures
• Arrange client meetings and valuations, prepare meeting packs, and manage planners' diaries
• Complete post-meeting actions and produce accurate meeting minutes
• Act as a first point of contact for general client queries, escalating complex matters to the relevant Planner, and adapting your approach sensitively for clients in vulnerable circumstances
• Greet and host clients at meetings where required
• Manage client correspondence and post
• Prepare letters of authority for signature
• Prepare client application forms in line with suitability report recommendations, ensuring timely and accurate processing
• Maintain accurate client records on the firm's CRM/planning system
• Follow all internal processes and procedures as required

Additional Responsibilities

• Contribute ideas for efficiency improvements and share best practice with colleagues
• Carry out other reasonable duties as directed by management
• Complete technical and other training as required
• Stay up to date with industry and market developments, undertaking and recording CPD

Skills & Experience Required

Technical

• Understanding of the end-to-end wealth/financial planning process (full training provided for those new to the role)
• Good working knowledge of financial planning products
• Previous administration experience (desireable)
• Recent graduates looking to enter into Wealth Planning will also be considered

Systems

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with a client/planning management system such as XPlan (desirable)
• Experience with cash-flow modelling software (desirable)

Regulatory Awareness

• Understanding of relevant regulatory and compliance requirements, with the ability to identify and escalation concerns appropriately

Core Skills

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Good numerical ability
• Excellent attention to detail and accuracy
• Strong organisational and prioritisation skills