Wealth Management Administrator

RGH-Global Ltd; Lancashire; On-site; GBP 24,000 - 31,000; Full time

Job summary

RGH-Global Ltd's client, a respected wealth management firm in Blackpool, is seeking a Wealth Management Administrator to join the Wealth Planning team. You will provide administrative and client support, act as a first point of contact, handle new business applications, and keep client records accurate across the firm’s systems.

You'll assist Wealth Planners at meetings, prepare documentation, and ensure compliance with regulatory standards while delivering excellent service to clients.

Qualifications

• Understanding of the end-to-end wealth/financial planning process (training provided).
• Good working knowledge of financial planning products.
• Previous administration experience (desirable).
• Recent graduates looking to enter Wealth Planning will be considered.

Responsibilities

• Provide administrative support to Wealth Planners and paraplanning teams.
• Assist with client onboarding, due diligence and documentation process.
• Coordinate client meetings and manage planners' diaries.
• Maintain accurate client records on CRM/planning systems and handle correspondence.
• Support AML procedures and post-meeting follow-ups as required.
• Contribute ideas for efficiency and participate in CPD activities.

Skills

Excellent customer service

Communication skills

Attention to detail

Organisational skills

Numerical ability

Tools

Microsoft Office

XPlan

Cash-flow modelling software

Job description

Wealth Management Administrator

Location: Blackpool Salary: £24,000-£31,000

About the Role

We are recruiting on behalf of our client, a respected wealth management firm, for a Wealth Management Administrator to join their Wealth Planning team. This is a fantastic opportunity for a detail-oriented administrator to support a team of Wealth Planners in delivering excellent outcomes for their clients. You'll provide vital administrative and client support, acting as a first point of contact with internal client services teams and external product providers, while ensuring all work is carried out accurately and in line with our client's compliance framework. The role also involves supporting Wealth Planners at client meetings, managing client administration, and keeping client records accurate and up to date across the firm's systems. You'll process new business applications, prepare documentation, and act as a trusted point of contact for clients where appropriate.

Key Responsibilities

Administrative Support

• Maintain high standards of accuracy in line with our client's documentation requirements
• Support Wealth Planners with case submissions to the paraplanning team
• Handle finance-related queries, including invoicing, billing, work-in-progress (WIP) and commissions
• Prepare accurate Service Agreements where required
• Work flexibly across different stakeholders and business areas as needed

Client Support

• Coordinate central services (paraplanning, valuations, business processing) to support smooth planner workflows
• Prepare and submit client due diligence (CDD) and new account documentation in line with AML procedures
• Arrange client meetings and valuations, prepare meeting packs, and manage planners' diaries
• Complete post-meeting actions and produce accurate meeting minutes
• Act as a first point of contact for general client queries, escalating complex matters to the relevant Planner, and adapting your approach sensitively for clients in vulnerable circumstances
• Greet and host clients at meetings where required
• Manage client correspondence and post
• Prepare letters of authority for signature
• Prepare client application forms in line with suitability report recommendations, ensuring timely and accurate processing
• Maintain accurate client records on the firm's CRM/planning system
• Follow all internal processes and procedures as required

Additional Responsibilities

• Contribute ideas for efficiency improvements and share best practice with colleagues
• Carry out other reasonable duties as directed by management
• Complete technical and other training as required
• Stay up to date with industry and market developments, undertaking and recording CPD

Skills & Experience Required

Technical

• Understanding of the end-to-end wealth/financial planning process (full training provided for those new to the role)
• Good working knowledge of financial planning products
• Previous administration experience (desireable)
• Recent graduates looking to enter into Wealth Planning will also be considered

Systems

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with a client/planning management system such as XPlan (desirable)
• Experience with cash-flow modelling software (desirable)

Regulatory Awareness

• Understanding of relevant regulatory and compliance requirements, with the ability to identify and elevate concerns appropriately

Core Skills

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Good numerical ability
• Excellent attention to detail and accuracy
• Strong organisational and prioritisation skills