Senior Wealth Administrator

RGH-Global Ltd; Altrincham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days leave

Company pension

Life assurance

Employee discounts platform

Company socials

Learning & development

Hybrid working

Supportive team culture

Job summary

RGH-Global Ltd seeks a Senior Wealth Administrator to join their Operations team in Altrincham. You will manage the administration and processing of new business, ensuring applications are submitted accurately and progress efficiently.

Working closely with advisers, clients and product providers, you will deliver a seamless end-to-end client experience while maintaining regulatory compliance. The role offers hybrid working and a competitive salary.

Qualifications

• Essential admin experience in financial services or wealth management.
• Proficient in MS Office (Outlook, Word, Excel, Teams).
• CRM systems experience is desirable.

Responsibilities

• Submit new investment, pension and protection applications through the firm's electronic submission system.
• Monitor new business from submission through to completion and manage progress.
• Liaise with providers to obtain updates and minimise delays.
• Chase outstanding documentation and transfer requests to ensure timely completion.
• Keep advisers and clients informed of progress throughout the process.
• Update client records and CRM systems as applications complete.
• Take ownership of the business pipeline to ensure efficient progression.

Skills

Administration experience

Organisational skills

Attention to detail

Communication

Telephone manner

MS Office

Teamwork

Confidentiality

Tools

CRM systems

Job description

Senior Wealth Administrator

Salary: £28,000-£34,000
Location: Altrincham, Cheshire (hybrid working)

About Our Client

Our client is a well-established and successful financial planning practice. They provide bespoke financial planning services to business owners, professionals and high-net-worth individuals, and are known for their expert advice, outstanding client service and long-term client relationships. As the business continues to grow, they are looking for a proactive and highly organised Wealth Administrator to join their Operations team. This is an excellent opportunity for someone who thrives in a fast-paced, client-focused environment and takes real pride in delivering a first-class service.

The Role

As Wealth Administrator, you will play a central role in supporting the advisers and clients throughout the financial planning process. You will take ownership of the administration and processing of new business, ensuring applications are submitted accurately, progressed efficiently, and completed without unnecessary delay. Working closely with advisers, clients and product providers, you will help deliver a seamless end-to-end client experience while maintaining high standards of accuracy and regulatory compliance.

Key Responsibilities

Business Processing

• Submit new investment, pension and protection applications through the firm's electronic business submission system.
• Monitor new business from submission through to completion, proactively managing each case to ensure smooth progress.
• Liaise with providers to obtain updates, resolve outstanding requirements and minimise delays.
• Chase outstanding documentation, transfer requests and provider information to ensure timely completion of applications.
• Keep advisers and clients informed of progress throughout the application process.
• Update client records and CRM systems once applications have completed.
• Take ownership of your business pipeline, ensuring all cases progress efficiently and accurately.

Client Administration

• Input and maintain accurate client information.
• Prepare high-quality client presentation packs and documentation for meetings and client signatures.
• Maintain accurate electronic client records and documentation.
• Support advisers with post-meeting administration and implementation of recommendations.
• Ensure all client documentation is processed in line with internal procedures and FCA requirements.

Adviser and Client Support

• Arrange weekly case review meetings with advisers to discuss pipeline progress and agree next actions.
• Act as a key point of contact for advisers, clients and providers regarding ongoing cases.
• Provide clients with timely, professional updates on the progress of their applications.
• Build strong working relationships with colleagues and external providers to support excellent client outcomes.

General Administration

• Support the smooth day-to-day running of the office.
• Assist with stock management and ordering of office supplies.
• Contribute to continuous improvement of administrative processes and ways of working.
• Provide administrative support to the wider Operations team as required.

Skills & Experience

Essential

• Previous administration experience within financial services, wealth management or a professional services environment.
• Excellent organisational skills with the ability to manage multiple priorities.
• High level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• Professional and confident telephone manner.
• Proficient in Microsoft Office, including Outlook, Word, Excel and Teams.
• Able to work proactively and independently while contributing positively to a team environment.
• High level of integrity and commitment to maintaining confidentiality.

Desirable

• Experience using CRM systems.
• Familiarity with wealth management platforms and electronic business submission systems.
• Understanding of investment, pension and protection products.

About You

You're a highly organised, proactive and client-focused individual who enjoys building strong relationships and delivering outstanding service. You take ownership of your work, communicate confidently with advisers and clients, and thrive in a busy environment where attention to detail really matters. You enjoy seeing tasks through to completion and are motivated by ensuring every client receives a seamless, professional experience.

What's on Offer

• 25 days annual leave plus your birthday off
• Company pension scheme
• Life assurance
• Employee benefits and discounts platform
• Company social events
• Ongoing learning and development opportunities
• Hybrid working
• A supportive, collaborative team culture within a growing, well-established financial planning practice