Water Network Inspector & Incident Resolver

SES Water; West of England; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Bristol Water is seeking a District Inspector to support delivery of performance targets across the water distribution network. You will diagnose network issues, carry out site inspections and provide technical expertise while delivering safe, reliable service.

You will participate in a 24-hour standby rota, manage incidents, communicate with customers and internal teams, and ensure regulatory compliance while working across multiple disciplines to protect water quality and continuity.

Qualifications

• Experience within water distribution, utilities, network operations or a related engineering environment.
• Strong technical understanding of distribution network operations.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and stakeholder management abilities.
• Ability to work independently and make sound decisions under pressure.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a dynamic operational environment.
• Competent IT skills and experience completing reports and recording operational information.
• Full UK driving licence.
• Willingness to participate in standby and emergency response arrangements.

Responsibilities

• Investigate and diagnose issues across the water distribution network, including supply interruptions, pressure concerns, leakage, water quality complaints and asset failures.
• Support the delivery of key operational and regulatory performance targets including CML, C-MeX, Leakage and Water Quality measures.
• Carry out site inspections, network investigations and customer visits to identify root causes and agree appropriate corrective actions.
• Support network incident management activities, escalating issues where required and coordinating responses with operational teams.
• Provide technical expertise and recommendations to support network optimisation and asset performance.
• Act as the primary point of contact for customers experiencing operational or network-related issues.
• Assess customer concerns in a professional, sympathetic and non-judgemental manner, ensuring customers remain informed throughout the resolution process.
• Deliver a high-quality diagnostic and investigation service within company standards of service.
• Effectively manage sensitive situations involving vulnerable customers, service failures, property impacts or complex complaints.
• Build and maintain positive working relationships with customers, local communities and key stakeholders.
• Provide operational support and technical advice to internal stakeholders including Customer Care Team, Operations, Control Room, Wholesale Services, New Supplies, Works Planning, Capital Delivery Teams, Delivery Partners.
• Liaise with external stakeholders including Local Authorities, contractors and third-party organisations.
• Support coordinated responses during network incidents, planned works and emergency situations.
• Participate in a 24-hour standby rota, providing out-of-hours operational response across the company's area of supply as required.
• Respond to emergencies including bursts, loss of supply events, water quality incidents and other operational emergencies.
• Work independently while maintaining effective communication with the Control Room and management team.
• Support major incident responses and business continuity activities.

Skills

Water distribution experience

Problem solving & diagnostics

Communication skills

IT reporting & data handling

Driving licence

Job description

Bristol Water is seeking a District Inspector to support delivery of performance targets across the water distribution network. You will diagnose network issues, carry out site inspections and provide technical expertise while delivering safe, reliable service.

You will participate in a 24-hour standby rota, manage incidents, communicate with customers and internal teams, and ensure regulatory compliance while working across multiple disciplines to protect water quality and continuity.