Metering Technician

South West Water Limited; St. Austell; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Annual bonus

Training & development

Pension scheme

Wellbeing support

Pennon Perks

Share scheme

Cycle to work

Job summary

South West Water Limited in St Austell is seeking a Metering Technician to carry out field-based surveys and meter maintenance, both on-site and in the office, delivering excellent customer service across the South West.

The role involves investigating metering queries, installations, and replacements, and coordinating with customers and contractors to ensure safe, reliable water services. DBS check required and closing date noted.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Strong communication and customer service skills.
• A positive, professional and solutions-focused approach.
• Ability to work independently and manage competing priorities.
• Good IT skills and confidence using digital systems.
• Strong problem-solving and organisational skills.
• Experience in a customer-facing or field-based role is desirable.
• Knowledge of metering, utilities or water operations would be advantageous.

Responsibilities

• Investigating and resolving customer metering enquiries.
• Visiting household and business customers to carry out surveys and inspections.
• Supporting meter installation, maintenance and replacement activities.
• Conducting supply checks and basic leak investigations.
• Keeping customers informed throughout their journey.
• Accurately recording information and updating company systems.
• Working with contractors and operational teams to deliver high-quality outcomes.
• Ensuring all work is completed safely and in line with company standards.

Skills

customer service

communication

problem solving

independent work

IT skills

organisation

prioritisation

customer-facing

Education

GCSE English & Maths

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Metering Technician

Full Time | £28,068 per annum

St Austell - Field-based with some office working

Looking for a role where you can get out and about meeting customers.

We're hiring a Metering Technician to join our team based in the St Austell area.

About the role:

As a Metering Technician, you'll help deliver excellent service to our customers across the South West. Working both in the field and from the office, you'll investigate metering queries, support meter maintenance and replacement programmes, and work closely with customers, contractors and colleagues to find effective solutions. This is a varied role where you'll make a real difference to customer experience while helping us provide reliable water services to our communities.

What you'll be doing:

• Investigating and resolving customer metering enquiries.
• Visiting household and business customers to carry out surveys and inspections.
• Supporting meter installation, maintenance and replacement activities.
• Conducting supply checks and basic leak investigations.
• Keeping customers informed throughout their journey.
• Accurately recording information and updating company systems.
• Working with contractors and operational teams to deliver high-quality outcomes.
• Ensuring all work is completed safely and in line with company standards.

What we're looking for:

• GCSEs (or equivalent) in English and Maths.
• Strong communication and customer service skills.
• A positive, professional and solutions-focused approach.
• Ability to work independently and manage competing priorities.
• Good IT skills and confidence using digital systems.
• Strong problem-solving and organisational skills.
• Experience in a customer-facing or field-based role is desirable.
• Knowledge of metering, utilities or water operations would be advantageous.

Why Join us:

We believe in rewarding people for their hard work and dedication, as a Metering Technician you'll enjoy:

• Generous holiday allowance, plus bank holidays and the option to buy or sell leave to suit your needs.
• Annual bonus scheme - recognising company performance.
• Training and development opportunities - supporting you to progress in your career.
• Company pension scheme - helping you to plan for the future.
• Health and wellbeing support - 24/7 employee assistance programme, offering support whenever you need it.
• Pennon Perks platform - access to thousands of discounts and savings.
• Share scheme - the opportunity to become a shareholder and grow your savings.
• Cycle to Work scheme - access to a bike and accessories at a discounted price.
• And more
  

Closing Date: 27th October 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.