Metered Customer Service Advisor - 24 Month Secondment

Yorkshire Water; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company van

Bonus up to £1000

Pension up to 12%

25 days + 2 wellness days

Life cover 4x pensionable salary

Health benefits package

Retail savings scheme

Online GP

Cycle to work

Gym discounts

Job summary

Yorkshire Water is recruiting a Metered Customer Service Advisor to join the Water Service Delivery team on a 24-month fixed-term contract. The role covers the Leeds area (LS20, LS21 and LS29) and involves reading domestic meters accurately and delivering high levels of customer service.

You will work 37 hours per week, Monday to Friday, with a full driving licence, IT skills, and previous customer service experience.

Qualifications

• Outdoors role, able to work in all weathers and terrains.
• Manual handling duties including heavy lifting of manhole covers.
• Clear understanding of how your role fits within a business plan and delivering outputs.
• Full Driving Licence with fewer than 6 points.
• IT skills – competent with MS Office and adaptable to new systems.
• Experience working independently.
• Experience in a customer service environment.

Responsibilities

• Locate external meter chambers and record water meter readings.
• Maintain regular meter read rounds and location notes to standards.
• Attend customer appointments for basic investigations into consumption and take action.
• Carry out ad hoc meter readings as required.
• Identify and replace damaged meters within capability.
• Identify street furniture defects and undertake remedial action.
• Ensure health & safety compliance and accident management procedures.

Skills

Outdoor work

Manual handling

Full Driving Licence

MS Office

Customer service experience

Independent worker

Tools

MS Office

Job description

Metered Customer Service Advisor - 24 Month Fixed Term Contract Opportunity

Select how often (in days) to receive an alert:

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £27,052 - £33,340.
• A Company van.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (Currently up to 12% company contribution).
• Development opportunities in line with the Metered Customer Service Advisor progression plan.
• 25 days annual leave plus bank holidays - plus an extra two wellness days!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location – Based across the Leeds area, covering LS20, LS21 and LS29 postcodes and surrounding locations. To be considered for this role, you should live within a reasonable commuting distance of the area.

Work type: 37 hours per week, Monday – Friday – Fixed term contract for 24 months.

We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.

Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.

Where you fit in!

As our Metered Customer Service Advisor, you will:

• Locate external meter chambers/enter customer's premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
• Ensure regular maintenance of meter read rounds and location notes to agreed standards.
• Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
• Carry out ad hoc meter readings as required, e.g. checks and final reads.
• Identify and replace damaged meters where possible and in line with trained level of capability.
• Identify street furniture defects and undertake remedial action as appropriate.
• Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
• Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team's wider objectives.
• Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
• Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
• Demonstrate financial awareness when making day to day business decisions.

What skills & qualifications you will need:

• This is an outdoors role so you must be comfortable working in all weathers and terrains.
• You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
• Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
• Full Driving Licence with less than 6 points.
• IT skills - Competent using MS Office applications and ability to quickly adapt to new systems.
• Experience of working independently.
• Experience of working in a Customer service environment.

You will also benefit from having:

• Previous meter reading experience.
• Understanding of household plumbing and water distribution.
• Experience of delivering against challenging business targets.
• Previous experience in a commercially orientated and / or regulated environment.
• Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

Recruitment Process.

Interviews to be held wc 2nd & 9th November

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.