Water Hygiene Administrator

ECG Facilities Services; Blantyre; On-site; GBP 25,000 - 35,000; Full time

Job summary

ECG Facilities Services is seeking a Water Hygiene Administrator to provide administrative and compliance support to the Water Hygiene Department. You will manage the shared inbox, file documents, and ensure records meet ACOP L8 and HSG274 requirements.

The role involves handling client and laboratory communications, organizing job sheets, certificates, reports, and maintaining audit-ready data while adhering to GDPR. A detail-oriented, independent team worker with strong IT skills is preferred.

Qualifications

• Previous experience in an administrative, scheduling, or coordination role, ideally within compliance, facilities management, or M&E/building services.
• Awareness of ACOP L8 and HSG274 guidance, or willingness to learn.
• Strong IT skills, including Microsoft Office (particularly Excel and Outlook).
• Excellent attention to detail and accuracy in data entry and record‑keeping.
• Strong organisational skills with the ability to prioritise a busy workload and meet deadlines.
• Good written and verbal communication skills, with a professional, customer‑focused manner.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide day-to-day administrative and compliance support to the Water Hygiene Department, including managing the shared inbox, filing and document control.
• Act as the central contact for all administration between technicians, clients and laboratories. This includes handling queries, sharing information and making sure everyone has what they need to complete work on time.
• Collate technicians’ job sheets, log books and certificates, and check them for accuracy and completeness. Issue compliance records to clients promptly in line with ACOP L8 and HSG274.
• Upload reports, certificates, risk assessments and sample results to client portals, keeping them accurate, up to date and ready for audit.
• Arrange delivery of water samples to UKAS‑accredited laboratories and record the results when they come back. Flag any out-of-specification or positive legionella results to the Technical Manager and the client straight away.
• Log any defects or issues found on site and pass them to the Water Hygiene Estimator for quoting.
• Produce compliance reports and documentation for client reviews, internal audits and management as required.
• Handle all client and company data in line with GDPR and company procedures.
• Previous experience in an administrative, scheduling, or coordination role, ideally within compliance, facilities management, or M&E/building services
• Awareness of ACOP L8 and HSG274 guidance, or a willingness to learn
• Strong IT skills, including Microsoft Office (particularly Excel and Outlook)
• Experience using job scheduling, CAFM, or compliance reporting software
• Excellent attention to detail and accuracy in data entry and record‑keeping
• Strong organisational skills with the ability to prioritise a busy workload and meet deadlines
• Good written and verbal communication skills, with a professional, customer‑focused manner
• Ability to work both independently and as part of a team

Skills

Attention to detail

Communication skills

Organisational skills

Teamwork

Independent worker

Customer focus

Tools

Microsoft Office

CAFM software

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real‑time technology, and an unwavering commitment to excellence.

The Water Hygiene Administrator provides administrative and compliance support to the Water Hygiene Department. They are the main point of contact for administration between technicians, clients and laboratories.

Responsibilities

• Provide day-to-day administrative and compliance support to the Water Hygiene Department, including managing the shared inbox, filing and document control.
• Act as the central contact for all administration between technicians, clients and laboratories. This includes handling queries, sharing information and making sure everyone has what they need to complete work on time.
• Collate technicians’ job sheets, log books and certificates, and check them for accuracy and completeness. Issue compliance records to clients promptly in line with ACOP L8 and HSG274.
• Upload reports, certificates, risk assessments and sample results to client portals, keeping them accurate, up to date and ready for audit.
• Arrange delivery of water samples to UKAS‑accredited laboratories and record the results when they come back. Flag any out-of-specification or positive legionella results to the Technical Manager and the client straight away.
• Log any defects or issues found on site and pass them to the Water Hygiene Estimator for quoting.
• Produce compliance reports and documentation for client reviews, internal audits and management as required.
• Handle all client and company data in line with GDPR and company procedures.
• Previous experience in an administrative, scheduling, or coordination role, ideally within compliance, facilities management, or M&E/building services
• Awareness of ACOP L8 and HSG274 guidance, or a willingness to learn
• Strong IT skills, including Microsoft Office (particularly Excel and Outlook)
• Experience using job scheduling, CAFM, or compliance reporting software
• Excellent attention to detail and accuracy in data entry and record‑keeping
• Strong organisational skills with the ability to prioritise a busy workload and meet deadlines
• Good written and verbal communication skills, with a professional, customer‑focused manner
• Ability to work both independently and as part of a team

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.