Water Distribution Inspector | GIS & Customer Focus

Dŵr Cymru; Carmarthen; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

34 days annual leave (pro rata)

11% employer pension contributions

Cycle to work scheme

Car-leasing scheme

Employee assistance programme

Job summary

Dŵr Cymru Welsh Water is seeking a permanent, on-site Operations role in Carmarthen with a base salary of £28,065 to £31,887. The position involves supporting distribution, coordinating with GIS, and ensuring safety and quality across processes.

The successful candidate will bring customer service experience, strong interpersonal skills, and a team-oriented mindset to help deliver reliable water services and respond effectively to incidents.

Qualifications

• Experience in customer service roles.
• Good knowledge of the water industry.
• Able to work under pressure and meet deadlines.

Responsibilities

• Contribute to resolving distribution issues to minimise customer impact.
• Work with other departments during incidents.
• Ensure GIS updates are submitted to GIS bureau.
• Comply with health and safety procedures and safeguard colleagues and customers.

Skills

Customer service

Interpersonal skills

Team player

Problem solving

Customer focus

Attention to detail

Tools

Excel

Word

Job description

Dŵr Cymru Welsh Water is seeking a permanent, on-site Operations role in Carmarthen with a base salary of £28,065 to £31,887. The position involves supporting distribution, coordinating with GIS, and ensuring safety and quality across processes.

The successful candidate will bring customer service experience, strong interpersonal skills, and a team-oriented mindset to help deliver reliable water services and respond effectively to incidents.