Water Leakage Detection Technician - Field-Based

Dŵr Cymru; Caerphilly; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Company vehicle provided

34 days annual leave (pro rata)

Employee benefits package

Job summary

Dŵr Cymru Welsh Water is seeking a site-based role in Caerphilly to respond to leakage and network issues, maintaining water supply while keeping customers informed. You will liaise with internal departments and partners, document data in IT systems, and work with limited supervision to meet operational targets.

The role emphasizes safety, teamwork, and timely problem solving, with a driving licence required and standby duties as part of the job.

Qualifications

• GCSE Grade C in English and Maths, or equivalent qualification or experience in a relevant engineering, utilities, environmental, water operations or technical discipline
• Experience of providing good customer service
• Experience of working in a team to solve problems

Responsibilities

• Resolve network/leakage issues to maintain water supply and minimise customer inconvenience
• Respond to and resolve customer issues, liaising with internal departments and partners
• Achieve leakage targets using leakage reduction and detection techniques
• Follow health and safety procedures and maintain duty of care
• Maintain records and update IT systems daily
• Organise and prioritise workload with minimal supervision
• Build relationships with colleagues, contractors and stakeholders
• Support continuous improvement of network performance through inspections and investigations
• Undertake other duties as needed; hold a current full driving licence

Skills

Customer service

Teamwork

Problem solving

Communication

Time management

Education

GCSE English & Maths

Tools

GIS

PMAC

LIBRA

LMARS

Job description

Dŵr Cymru Welsh Water is seeking a site-based role in Caerphilly to respond to leakage and network issues, maintaining water supply while keeping customers informed. You will liaise with internal departments and partners, document data in IT systems, and work with limited supervision to meet operational targets.

The role emphasizes safety, teamwork, and timely problem solving, with a driving licence required and standby duties as part of the job.