Inspector

DWR Cymru Cyfyngedig Welsh Water Plc; Carmarthen; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

34 days annual leave (pro rata)

11% employer pension contributions

Cycle to work scheme

Car-leasing scheme

Employee assistance programme

Job summary

Dŵr Cymru Welsh Water is seeking a permanent, on-site Operations role in Carmarthen with a base salary of £28,065 to £31,887. The position involves supporting distribution, coordinating with GIS, and ensuring safety and quality across processes.

The successful candidate will bring customer service experience, strong interpersonal skills, and a team-oriented mindset to help deliver reliable water services and respond effectively to incidents.

Qualifications

• Experience in customer service roles.
• Good knowledge of the water industry.
• Able to work under pressure and meet deadlines.

Responsibilities

• Contribute to resolving distribution issues to minimise customer impact.
• Work with other departments during incidents.
• Ensure GIS updates are submitted to GIS bureau.
• Comply with health and safety procedures and safeguard colleagues and customers.

Skills

Customer service

Interpersonal skills

Team player

Problem solving

Customer focus

Attention to detail

Tools

Excel

Word

Job description

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Address: Carmarthen, Wales, GB, SA31 2PD

Job Requisition Number 9330

Work Type Permanent

Job Function Operational

Salary Range £28,065.00-£31,887.00

Base Ty Tywi

What you’ll be responsible for

Contributing in a course of action to resolve potential or actual Distribution issues in order to minimise the level of inconvenience to the customer. This will include:

• Demonstrating a keen willingness to constantly work as part of a team
• Reacting and working alongside all other departments during Silver & Gold incidents
• Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information
• Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind
• Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network solutions
• Making sure the correct details are entered onto the various IT systems on a daily basis
• Ensuring correct working practices are adhered to on site in and out of hours
• Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes
• Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution
• Making recommendations for the improvement of the network
• Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
• Undertaking any other duties as required to meet the needs of the business

About you

• Current, full valid driving licence
• Good level of customer service experience
• Computer Literate
• Enthusiastic about putting our customers first every day
• Good interpersonal skills
• Good knowledge of the water industry
• The drive and ambition to provide a first class service to our customers
• Sound understanding of Microsoft software packages including but not limited to Excel, Word
• Willingness to both work alone and as part of a team when required E
• The ability to build and maintain good networks with internal departments, company partners and contractors
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers

Good to know

There will be a requirement to participate in standby rota

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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