Water Leakage Field Inspector

Dwr Cymru Cyf; Gilfach; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company vehicle provided

Standby rota

34 days annual leave (pro rata)

Job summary

Dŵr Cymru Cyf, known as Welsh Water, is seeking a site-based Leakage & Customer Support Technician to resolve water leakage issues and maintain supply, minimising inconvenience to customers. You will respond to queries, liaise with internal teams and partners, and follow safety procedures while upholding our trusted service.

The role requires a full driving licence and GCSEs in English and Maths. You will log incidents in GIS and data systems, prioritise tasks under pressure, and contribute

Qualifications

• Knowledge of the water industry.
• Able to communicate well, listen actively and respond to solve problems.
• Able to build and maintain positive relationships with internal teams, partners and contractors.
• Able to work to tight deadlines, sometimes in difficult circumstances.
• Experience using Microsoft Office and data management systems (GIS, PMAC, LIBRA, LMARS).

Responsibilities

• Resolve potential or actual leakage issues to maintain water supply and minimise customer inconvenience.
• Respond to and resolve customer queries, liaising with internal departments and partners as required.
• Help achieve leakage targets through reduction and detection techniques.
• Follow health & safety procedures and maintain duty of care.
• Maintain accurate records across IT systems and update daily.
• Organise and prioritise workload with minimal supervision.
• Build relationships with colleagues, contractors and stakeholders to support objectives.
• Support continuous improvement of network performance through inspections and investigations.
• Undertake any other duties required by the business.
• Current full, valid driving licence.

Skills

Customer service

Teamwork

Communication

Problem solving

Relationship building

Time management

Microsoft Office

Education

Full, valid driving licence

GCSE English and Maths

Tools

GIS

PMAC

LIBRA

LMARS

Job description

Dŵr Cymru Cyf, known as Welsh Water, is seeking a site-based Leakage & Customer Support Technician to resolve water leakage issues and maintain supply, minimising inconvenience to customers. You will respond to queries, liaise with internal teams and partners, and follow safety procedures while upholding our trusted service.

The role requires a full driving licence and GCSEs in English and Maths. You will log incidents in GIS and data systems, prioritise tasks under pressure, and contribute