Watch Repairs Administrator

Signet Jewelers; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Generous staff discount 30%

Annual enhanced discount

Retirement Savings plans

Life Assurance from day one

Holiday entitlement 22 days +

Career progression opportunities

Health and Wellbeing Scheme

Financial Wellbeing scheme

Give As You Earn scheme

Real Rewards discounts

Job summary

Signet Jewelers in Birmingham is seeking a Watch Repairs Administrator for an onsite, part-time role (20 hours across 5 days). You will join our specialist Watch Repairs team in the workshop, logging repairs and guiding customers through the repair journey.

You'll coordinate with store colleagues, external partners and internal teams to ensure smooth administrative flow from logging repairs to handling enquiries, materials and updates, delivering an outstanding customer experience.

Qualifications

• Highly organised with strong administrative skills and attention to detail.
• Confident communication with ability to simplify technical language.
• Customer focused, empathetic and solution driven.
• Able to work in a fast-paced workshop with multiple stakeholders.
• Experience in repair/service/logistics or customer support is beneficial.

Responsibilities

• Accurately receiving, logging and allocating all watch repair jobs.
• Supporting the workflow through the workshop for timely processing.
• Liaising with store teams and external partners to maintain quality service.
• Communicating with customers via phone, email and post to handle enquiries and updates.
• Translating technical information into clear language for customers and staff.
• Investigating and resolving enquiries with empathy and professionalism.
• Ordering and managing materials for repairs with internal teams.
• Handling complaints and escalations to deliver positive outcomes.

Skills

Organised

Customer focused

Administrative skills

Attention to detail

Clear communication

Workspace multitasking

Job description

This is an onsite, part time role consisting of 20 hours over 5 days. Monday-Friday either 11am-3pm or 12pm-4pm.

Here at Signet, we’re looking for a highly organised and customer focused Watch Repairs Administrator to join our specialist Watch Repairs team. Based in our bespoke watch repairs workshop, you’ll play a vital role in ensuring every repair journey runs smoothly from start to finish.

Working closely with store colleagues, external partners and internal teams, you’ll manage the full administrative flow of watch repairs - from logging repairs and supporting customers to coordinating materials and managing enquiries, you'll be at the heart of delivering an exceptional experience for our customers and store teams.

If you’re a passionate, customer focused administrator with a keen interest or desire to learn more about Watches, and join our talented team of repairs experts!

Due to the nature of our environment, you must be comfortable to attend work “metal free” and adhere to our strict security protocols.

Key Responsibilities

• Accurately receiving, logging and allocating all watch repair jobs.
• Supporting the effective flow of work through the workshop to ensure timely processing and completion.
• Liaising regularly with store teams and external partners to maintain a high quality, customer centred repair service.
• Communicating directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
• Translating complex technical information into clear, accessible language for customers and store colleagues.
• Investigating and resolving enquiries with empathy and professionalism.
• Ordering and managing materials required for repairs, working closely with suppliers and internal teams including Finance and Logistics.
• Handling complaints and escalations, finding effective solutions and delivering positive customer outcomes.

About You

• Highly organised with strong administrative skills and attention to detail.
• Confident communication skills, with the ability to simplify technical terminology for non-technical audiences.
• Customer focused, empathetic and solution driven.
• Comfortable working in a fast-paced workshop environment with multiple stakeholders.
• Able to manage workload effectively and prioritise tasks to meet service expectations.
• Experience in a repair, service, logistics or customer support environment is beneficial but not essential.

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years’ service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.