Watch Repairs

Ernest Jones; Birmingham; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

30% staff discount

Enhanced staff discount

Retirement Savings plan

Life Assurance

22 days holiday (rising with service)

Health & Wellbeing Scheme

Give As You Earn

Real Rewards discounts

Job summary

Signet Jewelers (H. Samuel & Ernest Jones) is seeking a Watch Repairs Administrator to join our specialist workshop in a part-time onsite role. The position involves logging repairs, coordinating workflow, and maintaining service quality for customers and stores.

You will work 20 hours across 5 days (Mon-Fri 11am-3pm or 12pm-4pm), collaborating with store colleagues, external partners and internal teams while adhering to security protocols in a fast-paced workshop setting.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication, able to simplify technical info.
• Customer-focused with problem solving.
• Able to work in a fast-paced workshop environment.
• Experience in repair/service/logistics is helpful but not required.

Responsibilities

• Accurately logging and allocating all watch repair jobs.
• Supporting the flow of work through the workshop to ensure timely processing.
• Liaising with store teams and external partners to maintain a high quality repair service.
• Communicating with customers via phone, email and post to handle enquiries and provide updates.
• Translating technical information into clear language for customers and staff.
• Investigating and resolving enquiries with empathy and professionalism.
• Ordering and managing materials required for repairs in partnership with suppliers and internal teams.
• Handling complaints and escalations and delivering positive outcomes.

Skills

Organisational skills

Customer service

Communication

Administrative support

Crm software

Tools

CRM software

Job description

This is an onsite, part time role consisting of 20 hours over 5 days. Monday-Friday either 11am-3pm or 12pm-4pm.

Here at Signet, we’re looking for a highly organised and customer focused Watch Repairs Administrator to join our specialist Watch Repairs team. Based in our bespoke watch repairs workshop, you’ll play a vital role in ensuring every repair journey runs smoothly from start to finish.

Working closely with store colleagues, external partners and internal teams, you’ll manage the full administrative flow of watch repairs - from logging repairs and supporting customers to coordinating materials and managing enquiries, you'll be at the heart of delivering an exceptional experience for our customers and store teams.

If you’re a passionate, customer focused administrator with a keen interest or desire to learn more about Watches, and join our talented team of repairs experts!

Due to the nature of our environment, you must be comfortable to attend work “metal free” and adhere to our strict security protocols.

Key Responsibilities

• Accurately receiving, logging and allocating all watch repair jobs.
• Supporting the effective flow of work through the workshop to ensure timely processing and completion.
• Liaising regularly with store teams and external partners to maintain a high quality, customer centred repair service.
• Communicating directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
• Translating complex technical information into clear, accessible language for customers and store colleagues.
• Investigating and resolving enquiries with empathy and professionalism.
• Ordering and managing materials required for repairs, working closely with suppliers and internal teams including Finance and Logistics.
• Handling complaints and escalations, finding effective solutions and delivering positive customer outcomes.

About You

• Highly organised with strong administrative skills and attention to detail.
• Confident communication skills, with the ability to simplify technical terminology for non-technical audiences.
• Customer focused, empathetic and solution driven.
• Comfortable working in a fast-paced workshop environment with multiple stakeholders.
• Able to manage workload effectively and prioritise tasks to meet service expectations.
• Experience in a repair, service, logistics or customer support environment is beneficial but not essential.

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years’ service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.